Audio Visual Systems Support Technician

University of Texas; Austin, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vacation and holiday leave

Sick leave

Job summary

University of Texas at Austin is seeking an Audio Visual Systems Support Technician to maintain and troubleshoot multimedia technology across campus classrooms and spaces. Join LAITS to support, install, and repair AV equipment while assisting faculty and staff with multimedia operations.

The role requires on-campus work, occasional after-hours support, and collaboration with a student team to ensure reliable classroom technology and service quality.

Qualifications

• Requires skills in installing, operating, maintaining and supporting audio/visual and AV control systems.
• Preferred: experience with Crestron-controlled systems and distance learning solutions.
• Bachelor's degree and more than four years in multimedia maintenance are a plus.

Responsibilities

• Perform installation, operation, maintenance and support of AV and control system equipment.
• Provide technical support for classroom technology systems and Liberal Arts Classroom Help Desk.
• Identify and repair faults in complex AV systems and assist faculty with multimedia operations.
• Train and supervise student employees providing technical support.
• Provide on-call technical support outside normal hours.

Skills

AV equipment maintenance

Customer service

Team supervision

On-call support

Education

High school diploma or GED

Bachelor's degree

Tools

Crestron AV systems

Video conferencing

Job description

Audio Visual Systems Support Technician

Hiring Department: College of Liberal Arts

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details

General Notes This position provides life/work balance with a 40-hour, typical work week. Evening, weekend, and holiday hours may be required as needed. On-campus work is required. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.

UT Austin offers a competitive benefits package (https://hr.utexas.edu/prospective) that includes:

• 100% employer-paid basic medical coverage for employee
• Optional medical insurance for employee’s dependents - up to 50% employer-paid
• Optional dental, vision, and term life insurance for employees and dependents
• Paid holiday time off each year; state legislature determines the number of holidays
• 12 days of paid vacation time off per year for new employees
• 12 days of paid sick leave per year
• Matching contribution to Teacher Retirement System (TRS)
• Staff Tuition Assistance Program
• Access to Recreation & Health Facilities

Purpose

As part of the LAITS Classroom Support Team, this position will support, maintain, and troubleshoot the multimedia technology in General Purpose Classrooms and departmental spaces across campus.

Responsibilities

• Perform highly-skilled and technical work involving the installation, operation, maintenance and support of audio/visual and AV control system equipment.
• Provide technical assistance in the planning, construction, repair, and renovation of classroom technology systems.
• Provide technical support for the operations of the Liberal Arts Classroom Help Desk.
• Identify and repair faults and failures within complex audio/visual systems.
• Assist faculty and other classroom users with the operation of multimedia and computer systems.
• Assist in training and supervising a team of student employees responsible for providing specialized, technical support.
• Provide on-call telephone and technical support to classroom users sometimes outside of normal business hours.
• Assist with management of inventory in Liberal Arts technology classrooms.
• Other related functions as assigned.

Required Qualifications

• Skills comparable to two years of experience in the skilled construction and maintenance of audio/visual equipment.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• High school graduation or GED.
• Bachelor's degree.
• More than four years of experience in the skilled maintenance and repair of multimedia equipment.
• Professional experience in a university setting.
• Demonstrated ability to work well both independently and as part of a team or crew.
• Professional experience in customer service or support roles.
• Experience maintaining Crestron-controlled AV systems.
• Experience supervising student employees.
• Experience with video-conferencing, distance learning, and lecture capture solutions.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$45,000+ depending on qualifications.

Working Conditions

Environmental Demands:

• May work in extreme temperatures.
• May work around standard office conditions.
• May work around electrical and mechanical hazards.
• May work in shared work spaces with frequent interruptions.
• May work on multiple projects concurrently, under pressure of rigid deadlines and time limitations.

Physical Tasks

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Lifting and moving.

Work Shift

Overtime, evening, weekend, and holiday work may be required as needs demand.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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