Audience Experience Coordinator: Front of House Ops

arenastagejobs; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Accessibility accommodations

Job summary

Arena Stage in Washington, DC, is seeking an Audience Experience Assistant to support front-of-house operations and daily venue logistics.

You will work closely with the Associate Director, help with scheduling, budgeting, and accessibility services, and assist with usher coordination during performances.

Join a vibrant theatre dedicated to American artists and community engagement, with opportunities to contribute across departments during busy event periods.

Qualifications

• Previous experience in customer service, hospitality, visitor services, or live event environments.
• Familiarity with accessibility tools or willingness to learn.
• Experience working in a fast-paced public-facing environment.

Responsibilities

• Administrative & Operational Support: maintains scheduling, calendars, FOH coverage, records, and inter-department communication.
• Financial & Reporting: assist with invoices, expenses, and departmental purchases; track budgets and generate reports.
• Front of House Operations Support: support FOH operations and House Management; assist with accessibility services and wayfinding signage.
• Training & Usher Coordination: assist onboarding/training logistics and usher communications.
• Cross Departmental Collaboration: coordinate with FOH system and departments; support VIP/donor/event logistics.

Skills

Customer service

Hospitality

Live events

Accessibility tools

Job description

Arena Stage in Washington, DC, is seeking an Audience Experience Assistant to support front-of-house operations and daily venue logistics.

You will work closely with the Associate Director, help with scheduling, budgeting, and accessibility services, and assist with usher coordination during performances.

Join a vibrant theatre dedicated to American artists and community engagement, with opportunities to contribute across departments during busy event periods.