Auction Services Business Operations Associate

CarMax; Frederick (MD); On-site; USD 22,041 - 35,266; Full time

Benefits offered by this job

Paid sick, vacation, and holiday time

Flexible schedules including nights and weekends

Paid time off for full-time salaried associates

Job summary

CarMax is seeking a Business Operations Associate at the Frederick Auction Center. You will ensure smooth sales, auctions, and appraisals with a focus on exceptional customer service.

The role demands strong organizational skills, cash management responsibilities, and an ability to manage critical paperwork while adhering to CarMax's standards. Applicants should be prepared to work flexible shifts, including nights and weekends, within a team-oriented environment.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Effective communication skills for customer interactions.

Responsibilities

• Deliver outstanding customer service and guide customers through processes.
• Process and audit paperwork for sales and transactions.
• Manage auction and appraisal transactions.
• Handle cash management tasks securely.
• Train and mentor new associates while supporting store operations.
• Perform clerical duties with accuracy.

Skills

Organizational skills

Customer service

Attention to detail

Microsoft Office proficiency

Job description

4070 - Frederick Auction Center - 8500 Progress Drive, Frederick, Maryland, 21701

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast‑paced, team‑oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Role Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline‑driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

The Hourly Rate For This Position Is

$16.00 - $25.60

Benefits

• Paid sick, vacation, and holiday time as required by state law.
• Full‑time hourly or commission/incentive eligible associates earn:
  • Up to 48 hours of sick time per year accrued on a per pay period basis.
  • 80 to 200 hours of vacation time per year after a 90‑day waiting period, depending on years of continuous service.
  • 8 hours of pay for each of 6 paid scheduled holidays per year plus 1 floating holiday; holiday premium pay if working on a scheduled holiday due to business need.
• Full‑time salaried associates are entitled to paid time off with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
• For more details about benefits, please visit the CarMax Benefits website.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.