Attraction Ride Attendant - Paradise Pier

Markham Hotel; Biloxi (MS); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Advancement opportunities

Job summary

A family-friendly resort located in Biloxi, Mississippi, is looking for an enthusiastic Attraction Ride Attendant to operate and monitor attractions. Responsibilities include ensuring guest safety, providing excellent service, and maintaining a clean environment. Candidates should have a high school diploma and experience in customer service or a similar role is preferred. CPR certification is a plus. Flexible hours including weekends and holidays may be required. Competitive hourly pay and potential benefits are available.

Qualifications

• Strong attention to detail and commitment to guest safety.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Positive attitude, reliability, and strong teamwork abilities.
• Comfortable working outdoors with large groups.

Responsibilities

• Operate rides safely and in accordance with procedures.
• Provide excellent customer service to guests.
• Monitor ride conditions and report issues.
• Assist guests with boarding and ensure their safety.
• Clean and maintain the ride area and facilities.

Skills

Attention to detail

Communication skills

Calm under pressure

Positive attitude

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

The Attraction Ride Attendant is responsible for operating and monitoring resort attractions and rides to ensure a safe, fun, and enjoyable experience for all guests. This position involves enforcing safety regulations, assisting guests with boarding and exiting rides, monitoring ride conditions, and maintaining a clean and welcoming environment. The ideal candidate is energetic, safety-conscious, and focused on delivering outstanding guest service.

Key Responsibilities

• Ride Operation and Safety:
• Operate rides and attractions in accordance with all safety and operational procedures.
• Perform pre-opening safety checks to ensure all rides are functioning properly.
• Ensure guests meet all height, weight, and health requirements before boarding.
• Safely load and unload guests, providing clear instructions and assistance as needed.
• Monitor guests during rides to ensure proper conduct and safety compliance.
• Immediately report any ride malfunctions, hazards, or safety concerns to management.
• Guest Service and Experience:
• Provide excellent customer service by greeting guests warmly and answering questions about the attraction.
• Maintain a friendly, energetic, and approachable attitude at all times.
• Handle guest concerns or complaints professionally and promptly.
• Contribute to a positive guest experience by ensuring efficient ride operation and minimal wait times.
• Safety and Emergency Response:
• Remain alert and focused to identify and respond to unsafe behavior or emergency situations quickly.
• Follow all emergency and evacuation procedures.
• Administer basic first aid or CPR if trained and when necessary until further help arrives.
• Ensure all guests adhere to safety rules and resort policies while on or near rides.
• Facility Maintenance and Cleanliness:
• Keep the ride area, queue lines, and surrounding spaces clean, organized, and free of hazards.
• Perform light cleaning and sanitization of attraction surfaces and equipment between rides as needed.
• Report maintenance or cleanliness issues to supervisors immediately.
• Communication and Teamwork:
• Communicate clearly with other attendants and supervisors to ensure efficient ride operations.
• Coordinate with maintenance, safety, and guest services teams as needed.
• Participate in pre-shift meetings and training sessions to stay updated on safety policies and operational changes.
• Operational Support:
• Assist with crowd control and line management to ensure orderly guest flow.
• Support special events, group bookings, or private functions as directed.
• Assist in the setup or breakdown of attractions for daily operations or special events.

Qualifications

Education

• High school diploma or equivalent (preferred).

Experience

• Previous experience in a theme park, water park, or attractions environment preferred.
• Experience in customer service, hospitality, or recreation strongly preferred.

Skills

• Strong attention to detail and commitment to guest safety.
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure or during emergency situations.
• Positive attitude, reliability, and strong teamwork abilities.
• Comfortable working outdoors and engaging with large groups of people.

Certifications

• CPR and First Aid certification (preferred; required for some attractions).
• Ride operation and safety training will be provided by the resort.

Physical Requirements

• Ability to stand for long periods, walk, bend, stoop, and lift up to 50 pounds.
• Must be able to climb steps, operate ride controls, and assist guests with boarding and exiting rides.
• Comfortable working outdoors in various weather conditions (heat, humidity, rain, cold etc.).
• Ability to remain alert and focused for extended periods.

Work Environment

• Work is performed primarily outdoors in and around attractions and ride areas.
• Exposure to varying temperatures, noise, and crowds is expected.
• Must be available to work flexible hours, including weekends, evenings, and holidays.

Compensation

• Competitive hourly pay.
• Potential benefits may include health insurance, paid time off, employee discounts, and advancement opportunities.

The Attraction Ride Attendant plays a vital role in ensuring guest safety and enjoyment across the resort’s attractions. Successful candidates will demonstrate a strong sense of responsibility, enthusiasm, and commitment to creating a fun, safe, and memorable experience for every guest.