Attendant

MBI Health Services; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Part time

Job summary

MBI Health Services is seeking an Attendant to provide safe, reliable transportation for riders with IDD and students in Washington, DC. You will assist passengers boarding, traveling, and exiting, ensuring seat belts are fastened and mobility devices secured, while following safety procedures.

The role requires patience, attentiveness, and a service-oriented approach. You will report to the dispatcher, maintain calm leadership during emergencies, and support riders at pickup and drop-off

Job description

Job Details

Job Location: Hunt Place CSA - Washington, DC 20019

Salary Range: $18.40 - $18.40 Hourly

Are you an experienced driver with a background in supporting individuals with disabilities? We are looking for someone who can help ensure safe, reliable, and supportive transportation for our riders each day. This role is perfect for someone who is patient, attentive, and committed to creating a positive experience for every passenger.

The Attendant plays a crucial role in ensuring the safe and secure transportation of individuals with intellectual and developmental disabilities (IDD) and students. This position is responsible for assisting passengers as they board, travel, and exit the vehicle, ensuring their safety throughout the journey.

The Attendant must be a dedicated and service-oriented individual committed to maintaining a professional and supportive environment for individuals requiring transportation assistance. This role requires attentiveness, patience, and the ability to follow established safety protocols to protect passengers, staff, and the vehicle.

Responsibilities

• Report to designated pickup location and be ready for work.
• Ensure members board and exit the transportation vehicle safely.
• Do not touch IDD members except as necessary and appropriate.
• Maintain appropriate levels of noise in the vehicle (OSSE).
• Ensure members safety to and from day program/school (OSSE) while in the vehicle, by employing appropriate strategies and tools.
• Helping members into a seat and securing seatbelts.
• Exit the vehicle to open and close doors when members enter and exit vehicle.
• Provide necessary assistance to and from the main door of the pickup and drop off destinations (this includes a visual inspection prior to signing in and out members as required).
• H-to H: Hand to Hand
• ISD: Independent Student Drop Off – Can be dropped independently as long as the student has his/her key (OSSE).
• Ensure Car Seats and boosters are properly secured.
• Provide adequate support and visual/oral directions.
• Prior to allowing the vehicle to proceed, confirm that wheelchairs, cots and stretchers are properly secured and that all members are properly seat-belted or secured/restrained in their mobility device. This applies to the movement of wheelchairs and mobility-limited members as they enter and exit the vehicle using a wheelchair.
• Assist members in exiting the vehicle and moving to the building access of the destination.
• Only the vehicle operator should control the lift.
• In case of accident, remain calm: Provide leadership to passengers. Passengers will look to you for help and direction.
• Render first aid and assistance when necessary.
• Protect yourself, the passengers and the vehicle.
• Prevent injury and death to anyone involved in the situation.
• Evaluate situations and determine the appropriate actions needed to protect the safety of the people and property.
• Report incidents and accidents immediately or as soon as it is safe to do this.
• Notify dispatch and your supervisor of all emergency situations.
• Contact emergency services as necessary.
• Dial 911 for immediate assistance.
• Document the situation.
• Use MTM's Incident/Accident Form IDD trips only.
• Use School Bus Incident Report Form and/or Route Issue Form and submit in writing on the day of the incident any and all incidents to include accidents that may have occurred on the route on the proper forms to management (OSSE)
• File a police report if necessary.
• If you arrive to the home and no one is home to receive the student (NOHTR), have the driver contact dispatch support at 202 524 8399. Never contact the parents/guardians yourself.
• Ensure students are received by an adult at drop off location - 18 years of age or older.
• Sign Trip Sheet on morning and afternoon trips.
• Other related duties as directed by supervisor or senior management.