Atrium Health HPB Surgery Cabarrus Full-Time Care Coordinator Auth Scheduling Specialist

271 Atrium Health Specialty Network, Inc; Concord (NC); On-site; USD 43,000 - 65,000; Full time

Job summary

Atrium Health Cabarrus is seeking a detail-oriented and customer-focused team member to support HPB Surgery workflows. You will manage referrals, insurance pre-authorizations, and scheduling across departments, ensuring accurate time allocations and clear patient communications.

Excellent organizational and communication skills are essential to navigate complex insurance processes and deliver high-quality patient service in a fast-paced setting.

Qualifications

• Detail-oriented and customer-focused teammate with strong organizational skills.
• Effective communication, critical thinking, and commitment to patient service while navigating complex insurance and authorization processes.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients; obtains all authorizations needed.
• Directs patients to providers in their insurance plan; reviews benefits and educates patients on coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms accuracy and proper time allocation.

Skills

Attention to detail

Customer service

Effective communication

Insurance knowledge

Education

High School diploma

Job description

Department: 02426 GCMG HPB Surgery: Cabarrus - Surgery: Liver and Pancreatic Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full-time position Monday - Friday 7:30 am - 4:00 pm Pay Range: $20.80 - $31.20 Atrium Health HPB Surgery Cabarrus

At Atrium Health, our skilled surgeons are committed to delivering exceptional care to treat diseases of the liver, pancreas, bile duct and gallbladder.

This area of medicine is called Hepato-pancreato-biliary (or HPB) surgery.

As one of the largest HPB programs in the country, we use the latest surgical techniques and technologies to help you get the best possible results.

Because these are often highly complicated cases affecting multiple organs, our team, specializing in HPB surgery, works hand-in-hand with experts in other medical specialties, including oncologists, gastroenterologists, therapeutic endoscopists, interventional radiologists, and hepatologists.

This allows us to provide you with specialized and complete care.

We’re Looking For:

We are seeking a detail-oriented and customer focused teammate to join our team. The ideal candidate will demonstrate strong organizations skills, effective communication, critical thinking and a commitment to excellent patient service while navigating complex insurance and authorization processes.

Essential Functions

Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School diploma or equivalent required Strong computer, communication and customer service skills Knowledge of medical terminology, insurance plans, and authorization processes would be helpful, but not necessarily required.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care