ATM Monitoring Associate I

NCR Atleos; Texas; On-site; USD 45,000 - 60,000; Full time

Job summary

NCR Atleos is seeking an ATM Monitoring Associate I to provide technical support for Automated Teller Machines across the U.S. based in Frisco, TX. The ideal candidate must excel in customer service, problem-solving, and communication, while efficiently addressing technical issues to ensure maximum ATM uptime.

This position requires 2 years of technical experience and proficiency in tools such as Excel and Fiserv Device Manager. The work demands attention to detail and strong analytical skills in a fast-paced environment.

Qualifications

• Must have 2 years of work experience in a technical discipline.
• Proficient in MS Office Suite, especially Excel.
• Ability to follow complex processes and adapt to change.

Responsibilities

• Provide technical support for ATM equipment across the U.S.
• Analyze service history on ATMs to identify issues.
• Manipulate data within Excel to analyze ATM inactivity.

Skills

Customer service

Communication skills

Analytical thinking

Problem-solving

Data analysis

Detail-oriented

Time management

Education

Associates degree or equivalent work experience

Tools

Fiserv Device Manager

Excel

Oracle

Job description

Job Position: ATM Monitoring Associate I

Location: Frisco, TX

MUST BE IN OFFICE 3X A WEEK

SUMMARY:

As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR Atelos. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. NCR Atleos puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.

The ATM Monitoring Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues. This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high-level capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime.
• Research service history on ATM’s to identify service issues.
• Utilize monitoring tools and ticketing systems for addressing issues.
• Manipulate data within excel to analyze ATM inactivity.
• Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met.
• Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed.
• Call customer locations to identify issues with ATM’s.
• Be the technology advocate for the businesses and/or customers we support.
• Deliver exceptional and quality customer service.
• Provide efficient productivity and superior quality service while working in a fast-paced environment.
• include the following. Other duties may be assigned.

SYSTEMS INVOLVED:

• Fiserv Device Manager.
• Crosstec.
• CORE.
• Webtools.
• Excel.
• Oracle.

SUPERVISORY RESPONSIBILITIES:

No

EDUCATION, EXPERIENCE & REQUIREMENTS:

• Associates degree required or relative work experience required.
• Must have 2 years work experience with any technical discipline.
• Must have excellent customer service skills.
• Strong communication skills.
• Ability to follow complex and unique processes and adapt to change rapidly.
• Analytical thought needed to resolve issues in a variety of complex situations.
• Ability to manage multiple issues in a fast paced, deadline driven environment.
• Must be detail-oriented.
• Must possess strong problem-solving skills.
• Excellent organizational and time management skills to manage several issues and follow-ups simultaneously.
• Proficient in MS Outlook and Word.
• Must be at Intermediate Level with MS Excel.
• Ability to type a minimum of 60 wpm.
• Must be able to successfully pass all applicable background screening tests.
• Must have excellent communication skills, both written and oral.