Atlassian Administrator

Exol; Wilmington (DE); On-site; USD 82,000 - 113,000; Full time

Job summary

Symbotic is seeking an Atlassian Administrator to support Jira Cloud for Software Engineering. You will maintain workflows, custom fields, and boards to help teams plan, track, and deliver work with consistent practices.

You will partner with Engineering Leadership and the Atlassian Admin team to drive governance, data quality, and scalable configurations while enabling automation and integrations across enterprise tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience.
• Minimum of 3 years of hands-on Jira Cloud administration experience, including advanced workflow creation, JQL, automation rules, and scheme management.
• Strong experience architecting cross-functional workflows and leveraging Jira Plans for multi-stakeholder roadmap planning and tracking.
• Proficiency in creating dashboards, reporting structures, and metrics that provide clear visibility into engineering execution and delivery progress.
• Hands-on experience configuring AI-driven workflow automations using Atlassian Rovo or connecting external LLM agents to Jira/Confluence via MCP APIs.
• Experience configuring and supporting integrations between Jira Cloud and external enterprise systems.
• Excellent problem-solving, troubleshooting, and stakeholder management skills.
• Atlassian Certified Professional (ACP) designation (e.g., Jira Cloud Administrator) is a plus.

Responsibilities

• Administer, configure, and maintain Jira Cloud projects, custom workflows, issue types, custom fields, and permission schemes to support engineering teams.
• Partner with Engineering Leadership and Program Management to translate complex engineering process requirements into scalable Jira workflows and reporting solutions.
• Audit Jira configurations, workflow adoption, and data quality to identify process drift, provide coaching, and ensure alignment with established engineering standards.
• Build and maintain boards, dashboards, and Jira Plans to deliver program tracking, release visibility, and cross-functional roadmap alignment.
• Design, build, and deploy custom Atlassian Rovo Agents and MCP server integrations to automate ticket triage, draft acceptance criteria, sync contextual data across external tools, and optimize engineering workflows.
• Implement, maintain, and troubleshoot integrations between Jira Cloud and enterprise platforms (e.g., ServiceNow, GitHub/GitLab).
• Provide day-to-day tier-2/3 user support and troubleshooting for software engineering teams.
• Document configuration changes, administrative guidelines, and end-user best practices.

Skills

Jira Cloud admin

Workflow architecture

Dashboards & reporting

AI-driven automation

Jira integrations

Problem-solving

Stakeholder management

ACP certification

Education

Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

Symbotic is seeking an Atlassian Administrator to support the configuration, governance, maintenance, and continuous improvement of our Jira Cloud platform for Software Engineering. In this role, you will ensure our engineering and operational teams can effectively plan, track, and deliver work through well-structured workflows, standardized processes, and scalable project configurations.

You will partner closely with Engineering, Program Management, and the core Atlassian Admin team to maintain Jira workflows, reporting structures, and platform standards that support consistent ways of working across the organization. Beyond day-to-day administration, you will monitor platform usage, identify process drift, and provide guidance to help teams align with established practices.

What We Do

The team drives the operational foundation, and delivery standards that power Symbotic’s software organization. Operating at the intersection of complex robotic automation, large-scale systems engineering, and modern software practices, our mission is to establish repeatable planning processes, drive operational governance, and provide accurate cross-functional visibility into engineering execution and delivery timelines.

As we continue to scale our engineering footprint, we are building a standardized, data-driven Jira environment—aligning multi-disciplinary engineering teams into structured team spaces, establishing multi-tier program hierarchies, and automating routine workflows through custom Atlassian Rovo Agents and enterprise integrations. By unifying planning, roadmap execution, and real-time delivery metrics, we empower software teams to ship faster, collaborate seamlessly, and provide clear visibility to leadership without reliance on manual tracking or disparate tools.

What you’ll do

• Administer, configure, and maintain Jira Cloud projects, custom workflows, issue types, custom fields, and permission schemes to support engineering teams.

• Partner with Engineering Leadership and Program Management to translate complex engineering process requirements into scalable Jira workflows and reporting solutions.

• Audit Jira configurations, workflow adoption, and data quality to identify process drift, provide coaching, and ensure alignment with established engineering standards.

• Build and maintain boards, dashboards, and Jira Plans to deliver program tracking, release visibility, and cross-functional roadmap alignment.

• Design, build, and deploy custom Atlassian Rovo Agents and MCP (Model Context Protocol) server integrations to automate ticket triage, draft acceptance criteria, sync contextual data across external tools, and optimize engineering workflows.

• Implement, maintain, and troubleshoot integrations between Jira Cloud and enterprise platforms (e.g., ServiceNow, GitHub/GitLab).

• Provide day-to-day tier-2/3 user support and troubleshooting for software engineering teams.

• Document configuration changes, administrative guidelines, and end-user best practices.

What you’ll need

• Bachelor’s degree in Computer Science, Information Systems, or equivalent technical experience.

• Minimum of 3 years of hands-on Jira Cloud administration experience, including advanced workflow creation, JQL, automation rules, and scheme management.

• Strong experience architecting cross-functional workflows and leveraging Jira Plans for multi-stakeholder roadmap planning and tracking.

• Proficiency in creating dashboards, reporting structures, and metrics that provide clear visibility into engineering execution and delivery progress.

• Hands-on experience configuring AI-driven workflow automations using Atlassian Rovo or connecting external LLM agents to Jira/Confluence via MCP APIs.

• Experience configuring and supporting integrations between Jira Cloud and external enterprise systems.

• Excellent problem-solving, troubleshooting, and stakeholder management skills.

• Atlassian Certified Professional (ACP) designation (e.g., Jira Cloud Administrator) is a plus.

Our environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today’s complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.