Athlete Experience Lead & Loyalty Champion

DICK'S Sporting Goods; Butler (Butler County); On-site; USD 42,000 - 62,000; Full time

Job summary

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to coach teammates, drive customer experiences, and deepen loyalty program participation on the store floor.

You’ll lead by example, hire and onboard teammates, manage schedules, and ensure daily operations meet standards while fostering a welcoming environment for athletes of all abilities. This role requires coaching skills, accountability, and the ability to translate plans into practical actions on the sales floor.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Build and lead a strong, effective team that includes sourcing, interviewing, hiring, onboarding, and retaining direct reports; provide coaching and drive performance.
• Adhere to and enforce policies related to safety, loss prevention and standard operating procedures, ensuring accountability.

Skills

Customer service

Leadership

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is hiring a Team Captain – Endzone & Loyalty to coach teammates, drive customer experiences, and deepen loyalty program participation on the store floor.

You’ll lead by example, hire and onboard teammates, manage schedules, and ensure daily operations meet standards while fostering a welcoming environment for athletes of all abilities. This role requires coaching skills, accountability, and the ability to translate plans into practical actions on the sales floor.