At Your Service Center Associate, Parkchester - Full Time

Macy's, Inc.; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Learning & development

Job summary

Macy’s Parkchester is hiring for an At Your Service Center Associate, Parkchester - Full Time. The role focuses on delivering a great customer experience during Buy Online Pickup in Store, ringing, returns processing, and other duties in line with Macy’s procedures.

We seek team players who thrive in a fast-paced environment, can switch between tasks, and work flexible shifts including nights, weekends, and holidays. Full-time schedules typically exceed 30 hours weekly.

Qualifications

• Experience in retail customer service or sales is preferred.
• Ability to operate POS systems and handle store devices.
• Excellent communication and interpersonal skills.
• Willingness to work flexible shifts.

Responsibilities

• Greet customers in a friendly and genuine way and acknowledge their needs.
• Assist customers with product information and recommend purchases.
• Operate the checkout and handle returns and BOPS transactions.
• Ensure the pick-up area is organized and ready for customers.
• Support customers with device usage for shopping and order pickup.
• Maintain awareness of store policies and loss prevention procedures.

Skills

Customer service

POS / checkout operations

Sales

Communication skills

Technology

Flexibility

Team collaboration

Tools

POS System

Job description

At Your Service Center Associate, Parkchester - Full Time

Bronx, NY, United States

• Full time Schedule
• $18.50
• -
• $26.37
• Hourly Rate*
• * based on job, location, and schedule

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.Information regarding hours per week needed for benefit eligibility purposes can be found here .

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale
• Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement
• Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
• Demonstrate knowledge of store products and services to drive sales and minimize returns
• Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.
• Follow store’s audit policies and procedures
• Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication:Comfortable communicating with customers virtually, via phone, and in person.

Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology:Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.

Interpersonal Skills:Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Collaboration:Partnership with the total team to drive sales and deliver the customer experience

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
• No Education or Experience Required.

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• Lifting and moving items weighing up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

• This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

Job Info

• Job Identification 88758
• Job Category Stores
• Locations 1441 Metropolitan Ave, Bronx, NY, 10462, US