At Your Service Center Associate, Boston - Downtown - Full Time

Macy's; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy’s is seeking an At Your Service Center Colleague to provide a great customer experience during Buy Online Pickup in Store, ringing, returns, and other duties per procedures. The role requires multitasking in a fast-paced environment with shifts including nights, weekends and holidays.

Full-time colleagues typically work 30+ hours per week, while part-time roles are 12–24 hours. Macy’s offers comprehensive health coverage, a 401(k) match, paid time off and paid holidays.

Qualifications

• Good understanding of products and ability to guide customers based on their needs.
• Comfortable communicating with customers in person, over the phone, and virtually.
• Ability to build relationships, meet sales goals, and participate in events.
• Use point of sale tech to help sell and fulfill orders.
• Self-driven to stay current with product knowledge and training resources.
• Excellent interpersonal skills to work with colleagues across departments.
• Work with total team to drive sales and customer experience.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Greet and connect with customers in a friendly, genuine way.
• Recommend products based on customer needs and preferences.
• Offer options and solutions to complete the sale.
• Wrap up the shopping journey and celebrate purchases.
• Assist customers in all aspects of the total store experience, including BOPS.
• Ensure pick-up area is organized and ready for curbside delivery.
• Monitor Ready on Time for BOPS orders and assist with curbside service.
• Demonstrate product knowledge to drive sales and minimize returns.
• Sell gift cards and resolve Macy’s card issues as needed.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Interpersonal Skills

Collaboration

Who You Are

Job description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale
• Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement
• Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
• Demonstrate knowledge of store products and services to drive sales and minimize returns
• Sell gift cards and work to resolve customers Macy’s card issues, as needed.
• Follow store’s audit policies and procedures
• Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Product Knowledge:

Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication:

Comfortable communicating with customers virtually, via phone, and in person.

Sales:

Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology:

Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning:

Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.

Interpersonal Skills:

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Collaboration:

Partnership with the total team to drive sales and deliver the customer experience

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem
• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• No Education or Experience Required

Essential Physical Requirements You Will Perform

• Prolonged periods of standing/walking around the store or department for at least two consecutive hours
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• Lifting and moving items weighing up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.