Asst Sales Mgr- Outlet

Talbots; Conway (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Growth

Benefit package

SMIP incentive bonus

Merchandise discount 50-70%

Referral incentives

Travel discounts

Concert discounts

Job summary

Talbots in North Conway NH is seeking a store associate who thrives on delivering exceptional customer experiences. You will help customers look and feel their best, provide styling guidance, and build lasting relationships while driving store sales.

The role requires flexibility, the ability to stand for long periods, lift up to 40 lbs, and work opening/closing shifts including weekends and holidays. Talbots offers growth opportunities, a generous discount, and a comprehensive benefits package.

Qualifications

• Passionate about selling and generating thoughtful ways to drive traffic into the store.
• Professional with a strong work ethic, integrity, and respect for others.
• Customer-centric with a focus on exceptional service and sales growth.
• Educator, coach and mentor who inspires team members based on strengths.
• Organized and strategic with the ability to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, friendly, and able to work with diverse colleagues.
• Technological aptitude to navigate and train POS/iPad/handheld systems.
• Able to stand for extended periods and lift up to 40 lbs.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build relationships.
• Help customers look and feel their best by providing styling advice for their needs.
• Provide excellent service that promotes products and builds brand loyalty.
• Develop and maintain positive relationships to support a productive work environment.
• Achieve sales and service metrics in key areas including Talbots Classic Awards.
• Coach, train, and hold teams accountable to selling and service standards.
• Assist with inventory management, floorsets, orders, recalls, replenishment, and re-ticketing.
• Prioritize daily tasks to meet customer, team, and business needs.
• Balance operational and selling energy with planning and scheduling.

Skills

Customer service

Professionalism

Communication

Team coaching

Organization

Flexibility

Sales-oriented

Tools

POS systems

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer

• Growth!
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date. To learn more, visit our We Care page.
• SMIP: Store Management Incentive Bonus Program.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value

WE CARE: We Win as a team and are dedicated to ensuring and applauding each other’s success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in.

Who You Are

• Passionate about selling, with a natural ability to generate thoughtful ways to drive new traffic into the store.
• A model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• An educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• A clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

What You'll Do

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
• Help customers to look and feel their best by providing style advise based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Develop and maintain positive working relationships that support a productive work environment.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location: Store 04009 North Conway NH-North Conway,NH 03860

Position Type: Regular/Full time

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.