Asst Photo Manager

princess cruise line; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Company-paid travel to/from ship

Access to exclusive onboard benefits

Job summary

A global cruise line is seeking a team-oriented individual to supervise photographers aboard its fleet. The role requires a college diploma and 2-4 years of experience in photography, with a strong emphasis on leadership and customer service. Responsibilities include driving photo revenue and ensuring high guest satisfaction. Join a dynamic environment with competitive pay and various benefits, while exploring exciting destinations around the world.

Qualifications

• 2-4 years in a cruise ship staff photographer position.
• Experience in photo hotel/cruise ship operations.
• Prior team leadership experience.

Responsibilities

• Support the Photo Manager and supervise the photography team.
• Ensure team members understand their roles.
• Drive photo revenue and achieve sales targets.

Skills

Digital photography workflow

Team leadership

Customer service excellence

Communication skills

Education

College diploma or equivalent

Tools

Photoshop

Digital photography equipment

Job description

Department: Photo
Location: Global

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
• Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
• Coach and develop teammates using real-time feedback and performance data, promoting continuous growth and learning.
• Act as a liaison between the team and the Photo Manager and assist in planning work schedules and rotations.
• Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
• Collaborate with the Photo Manager to analyze voyage performance, make recommendations, and implement corrective actions when needed.
• Ensure all photo operations (Gallery, Studio, Lab) run smoothly and are visually aligned with corporate standards.
• Maintain and report on inventory, sales performance, and end-of-cruise results.
• Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
• Actively participate in photo shoots, setting a standard for quality and guest interaction.
• Coach the team on customer service excellence, conflict resolution, and sales techniques.
• Respond quickly and professionally to guest feedback and concerns.
• Monitor and maintain all photo equipment to ensure functionality and availability at all times.
• Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.
• Support the manager in tracking product inventory and ensuring accurate documentation and reporting.

Skills, Knowledge & Expertise

• College diploma or equivalent work experience, 2-4 years in a cruise ship staff photographer position. Knowledge of digital photography workflow/commercial printing software.
• Experience and knowledge in aspects of Photo hotel/cruise ship operations within the US/Worldwide, including knowledge in Digital Photography equipment, processing/printing equipment, PC’s & Photoshop.
• Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
• Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
• Demonstrated ability to drive revenue and achieve NPS and performance targets.
• Ability to analyze data, report on results, and take corrective action when needed.
• Skilled in managing inventory, maintaining equipment, and resolving technical issues.
• A positive, proactive, and adaptable mindset with excellent organizational skills.
• Exceptional communication and interpersonal skills with a warm, guest-centric personality.
• A driven leader who excels at motivating and coaching the team to deliver memorable experiences.
• Models the company’s core values and service credo in every interaction.
• A creative thinker, constantly looking for ways to improve processes, products, and guest satisfaction.
• Comfortable multitasking and adapting to a variety of onboard circumstances with a “can-do” attitude.

Job Benefits

• A competitive salary package.
• Your comfortable double cabin – your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences both for our guests and for one another.