Asst Nurse Mgr, PMG

Kaiser Permanente; Moreno Valley (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Kaiser Permanente in Moreno Valley, CA is seeking a nurse leader to oversee ambulatory operations, mentor staff, ensure compliance with Nursing Practice Act and safety standards, and partner with physicians and care teams to deliver quality patient care.

The role emphasizes resource allocation, performance management, and implementing changes to improve efficiency, patient outcomes, and staff development; licensure and BLS required, BSN preferred.

Qualifications

• Minimum one year of experience in a leadership role with or without direct reports.
• Minimum one year of customer or member/patient service experience.
• Associates degree in business, nursing, health care, or related field and 2+ years in operations/clinical health care, or 3+ years in related field.
• Registered Nurse License (California) required at hire.
• Basic Life Support required at hire.

Responsibilities

• Mentor and coach team members; drive performance improvement and feedback.
• Supervise daily activities; align teams with policies and timelines; manage resources.
• Oversee ambulatory operations; review productivity and staffing; ensure compliance.
• Ensure standardized care delivery; monitor data; manage budgets and expenditures.
• Lead improvements on patient-centered operations and technology processes.

Skills

Leadership

Healthcare operations

Mentoring / coaching

Performance feedback

Communication

Cross-functional collaboration

Decision making

Problem solving

Education

Associates degree in nursing or related field

Registered Nurse License (California)

BSN preferred

Job description

Job Summary:

In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery systems and practice standards in area of responsibility; supporting investigations into patient/family/member concerns regarding patient care and services; supporting collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; allocating resources in assigned clinical areas to ensure appropriate assignment and utilization; providing oversight of the use and maintenance of equipment, supplies and medications; supporting the creation of a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises ambulatory operations to support patient care by:facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.
• Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
• Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Evidence-Based Medicine Principles
• Nursing Principles
• Confidentiality
• Training

Minimum Qualifications:

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum one (1) year of customer or member/patient service experience.
• Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.

• Registered Nurse License (California) required at hire

• Basic Life Support required at hire

Preferred Qualifications:

• Bachelor's degree in Nursing (BSN).
• One (1) year of project/program management and/or implementation-related experience.