Asst Manager OPWDD- Housing Services

Familyres; Medford (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A community support organization in Medford is seeking an Assistant Manager to supervise Direct Support Professionals and ensure quality service delivery for individuals with disabilities. This role requires strong communication skills, experience in a similar environment, and a commitment to advocacy and support. The Assistant Manager will oversee day-to-day activities in a residential setting and collaborate with team members for improved outcomes.

Qualifications

• Minimum one year of experience working with individuals with disabilities.
• Supervisory experience preferred.
• Valid Driver’s License and able to satisfy criteria to be a driver for FREE.

Responsibilities

• Supervise Direct Support Professionals ensuring the support of residents.
• Advocate for the people supported and teach life skills.
• Maintain communication and respect with all individuals.

Skills

Teamwork

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Posted Monday, August 11, 2025 at 4:00 AM

Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time.

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

POSITION SUMMARY

Under the supervision of the Residential Manager, the Assistant Manager will be responsible for the direct supervision of the Direct Support Professionals and will provide direct oversight of service planning and the provision of clinical and health care services. The Assistant Manager is responsible for the implementation of day-to-day activities and oversight of the assigned residence.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Works in partnership with the people we support to ensure that the rights, health, safety, and personal outcomes of the people living in the residence are being supported at all times
• Advocates with people we support in a variety of situations
• Works with the people we support to teach them new life skills
• Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles
• Supervises, trains, evaluates, and observes assigned Direct Support Professionals (DSP)
• Ensures that all required documentation is completed appropriately and in a timely manner
• Prevents, recognizes, and reports abuse toward the people we support
• Provides ongoing protective oversight to individuals living in the residence
• Maintains ongoing communication and always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community
• Provides emergency coverage and covers DSP responsibilities as needed
• Coordinates, supports, attends, and participates in all required events/meetings/reviews/committees as required
• Maintains the confidentiality of any information relating to individuals and employees of the organization
• Ensures that the residence, including the external property, is clean, safe, and attractive at all times
• Completes all required trainings and stays in compliance
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds
• Performs other duties as assigned

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS

• Education:
• High School Diploma or equivalent required
• Experience:
• Minimum one (1) year of experience working with individuals with disabilities
• Supervisory experience preferred
• Specialized Training, Licenses, Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
• Ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Must be efficient, well organized, and have excellent communication and interpersonal skills
• Other Requirements:
  • Valid Driver’s License and able to satisfy criteria to be a driver for FREE

WORK ENVIRONMENT

This role is performed in-person. Some travel is required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.
• Employee is required to reach with hands and arms
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
• Employee is required to be able to occasionally lift up to 25 pounds at a time

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability. If you have any questions or would like to view the affirmative action plan, please visit our website www.familyres.org