Asst. Housekeeping Mgr

Hyatt Centric Delfina; Santa Monica (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave and personal leave

Job summary

Viceroy Hotels in Santa Monica is seeking an Assistant Housekeeping Manager to support the Director of Housekeeping in delivering top-tier cleanliness and service. You will supervise staff, conduct inspections, and ensure guest rooms, public spaces, and back-of-house areas meet Hyatt brand standards.

The role emphasizes staff coaching, safety compliance, and coordinating with Front Office to maintain seamless room turnover and guest satisfaction in a luxury setting.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 2–4 years of housekeeping experience with leadership exposure.
• Strong leadership and organizational skills.
• Ability to manage multiple tasks independently and efficiently.
• Knowledge of cleaning procedures, equipment, and chemicals.
• Flexibility to work evenings, weekends, and holidays; Opera PMS experience preferred.

Responsibilities

• Oversee daily housekeeping operations for guest rooms, public areas and laundry.
• Perform daily inspections to ensure Hyatt brand cleanliness standards.
• Supervise room attendants, housepersons and laundry staff; train new hires.
• Coordinate with Front Office for efficient room turnover and guest satisfaction.
• Monitor staffing levels and inventory; ensure safety and compliance.

Skills

Leadership

Organizational skills

Staff supervision

Multitasking

Flexibility

Customer service

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Viceroy Hotels

ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Hyatt Centric Santa Monica

Overview

The Assistant Housekeeping Manager supports the Director/ Assistant Director of Housekeeping in overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hyatt brand standards for cleanliness, safety, and service excellence. This role supervises staff, maintains quality control, and ensures an exceptional guest experience.

Responsibilities

Operational Leadership

• Assist in managing daily housekeeping operations for guest rooms, suites, public areas, and laundry.
• Conduct daily inspections to ensure compliance with Hyatt cleanliness and brand standards.
• Ensure employees are in compliance with appropriate regulations, practices and procedures.
• Monitor room readiness and coordinate with Front Office for efficient room turnover.
• Support scheduling to ensure adequate staffing levels based on occupancy forecasts.
• Ensure proper use and maintenance of cleaning equipment and supplies.

Staff Supervision & Training

• Supervise room attendants, housepersons, and laundry attendants.
• Train new hires on Hyatt service standards, safety procedures, and cleaning protocols.
• Provide coaching and feedback.
• Foster a positive team environment aligned with Hyatt’s culture and values.
• Assist in onboarding and retention of housekeeping staff.

Quality Control & Guest Satisfaction

• Perform routine room inspections and public area audits.
• Address guest complaints promptly and professionally and follow up to ensure guests satisfaction.
• Ensure VIP rooms and special requests are handled accurately.
• Maintain high standards of presentation and cleanliness.

Inventory & Budget Management

• Monitor inventory levels of linens, amenities, and cleaning supplies.
• Participate in monthly inventory counts.
• Ensure proper handling of lost & found procedures.

Safety & Compliance

• Ensure compliance with OSHA, local health regulations, and Hyatt safety policies.
• Enforce chemical handling and workplace safety procedures.

Qualifications

• High school diploma or equivalent (Hospitality degree preferred).
• 2–4 years of housekeeping experience;
• Strong leadership and organizational skills.
• Must be able to work independently and simultaneously manage multiple tasks
• Knowledge of cleaning procedures, equipment, and chemicals.
• Ability to work flexible schedules including evenings, weekends and holidays.
• Proficiency in property management systems (e.g., Opera preferred).

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on October 8, 2026, and will remain open for at least 75 days.