Association Manager, Compliance Training

Entertimeonline; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

YMCA of Greater Charlotte seeks an Association Manager of Compliance Training to administer the CPR/BSS certification lifecycle, manage the LMS (Schoox) and HSIs, and ensure audit-ready records across multiple systems. You will supervise instructors, align training with safety requirements, and own non-CPR/BSS curricula with subject-matter experts.

The role requires strong organization, data analysis, and communication skills, with evening/weekend availability during peak season and regular

Qualifications

• 3–5 years of experience in compliance administration, training coordination, or credentialing management.
• Experience administering an LMS, preferably Schoox or enterprise models.
• Bachelor’s degree or equivalent work experience in a related field.
• Strong ability to manage records across multiple systems with high accuracy.

Responsibilities

• Direct the administration and accuracy of CPR/BSS certification lifecycle across systems.
• Supervise instructors and ensure in-person training quality and adherence to standards.
• Collaborate with Risk, Aquatics, and program teams to align training with safety requirements.
• Own compliance curricula beyond CPR/BSS and audit content currency and completion.
• Provide LMS support for Emergency Action Plan training while content ownership remains with Risk.
• Manage the vendor relationship with HSI and ensure system integrations are current.
• Maintain the CPR/BSS certification calendar and recertification cycles ahead of peak season.
• Reconcile records across Schoox, HSI, and Praesidium Academy for audit readiness.
• Evaluate course effectiveness and drive process improvements in system design and delivery.
• Build and maintain compliance reporting to track completion rates and trends.
• Notify staff of upcoming renewals and coordinate with regional directors on needs.
• Handle day-of class issues and occasional evening/weekend coverage during peak season.
• Oversee the compliance training budget and vendor contracts.
• Communicate initiatives and outcomes to leadership with regular status reports.

Skills

LMS administration

Schoox experience

Data analysis

Multi-site coordination

Communication

Education

Bachelor's degree in HR, Education, Business Administration or related field

Tools

Schoox LMS

HSI system

Praesidium Academy

Articulate 360

Job description

• Job Category Compliance, Full Time
• Employee Type Exempt

Description

Under the direction of the Association Director of Talent Development & Training and in accordance with the core values and behaviors of the YMCA of Greater Charlotte, the Association Manager of Compliance Training is responsible for the administration, accuracy, and audit-readiness of the association's compliance training portfolio, and for driving organization-wide accountability for the completion of required compliance trainings. This includes CPR/BSS certification and card issuance, supervision of BSS instructors, and administration of the Learning Management System (LMS) compliance curricula.

The ideal candidate is highly organized, detail-oriented, and comfortable reconciling records across multiple systems under firm deadlines. This person will ensure that every required certification and compliance course completion is accurately documented and verifiable.

Culture Statement

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose.

We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.

We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own. We live with Joy, offer Respect, value Responsibility, and engage in Service.

Essential Functions

• Direct the administration and compliance accuracy of the CPR/BSS certification lifecycle, including prework approval, class scheduling, digital card issuance, and certification expiration tracking across Schoox and HSI.
• Supervise BSS instructors, ensuring quality and consistency of in-person training delivery, adherence to HSI standards, and timely resolution of day-of class issues.
• Partner closely with Risk, Aquatics, and program teams to align training needs with course offerings, ensuring compliance curricula reflect current operational and safety requirements.
• Own the compliance training portfolio outside of CPR/BSS — including Cybersecurity, Preventing Sexual Harassment and Discrimination, Child Abuse Prevention, Bloodborne Pathogens, Medication Administration, Medication Intake, and SIDS, along with any additional compliance curricula assigned in the future — auditing content currency and completion on a defined cycle in partnership with subject matter experts.
• Provide Schoox/LMS administrative support for the Emergency Action Plan training — course build, assignment rules, and completion tracking — while content ownership remains with Risk.
• Serve as the primary point of contact for the HSI vendor relationship, including SCORM link currency, API/integration decisions, and system enhancement planning.
• Manage the CPR/BSS certification calendar, including the two-year and annual recertification cycles and Day Camp scheduling ramp-up, ensuring adequate class capacity ahead of peak season.
• Reconcile certification and compliance records across Schoox, HSI, and Praesidium Academy, resolving discrepancies and maintaining an accurate, audit-ready record.
• Evaluate course effectiveness and audit the LMS system build, identifying and implementing process improvements that create a more efficient, better experience for learners and instructors.
• Build and maintain compliance reporting that tracks completion rates across the organization, identifying trends and gaps and partnering with leadership and regional directors to drive compliance rates upward.
• Proactively notify staff and their leaders of upcoming certification and compliance renewals, and partner with regional directors on their compliance needs and reporting.
• Serve as point person for day-of class issues, including cancellations, no-shows, and classroom changes, which may require evening and weekend availability during peak season.
• Manage the compliance training budget and relevant vendor contracts, ensuring cost-effective use of resources.
• Communicate compliance training initiatives, risks, and outcomes to leadership, and present regular reports on program status and effectiveness.

Performs other duties and tasks as assigned by leadership

Qualifications

Required Qualifications

• 3–5 years of experience in compliance administration, training coordination, or certification/credentialing management, ideally within a multi-site organization.
• Experience administering a Learning Management System (LMS); experience with Schoox or other LMS with matrixed or enterprise models preferred.
• Familiarity with HSI (Health & Safety Institute) or a comparable certification and card-issuance system.
• Strong understanding of certification and recertification cycles and compliance recordkeeping requirements.
• Demonstrated ability to manage multiple deadline-driven priorities and reconcile records across disconnected systems with a high degree of accuracy.
• Strong analytical and reporting skills, with the ability to build and interpret compliance data to drive improved completion rates.
• Demonstrated process-improvement mindset, with experience identifying and implementing efficiencies in system design or course delivery.
• Excellent written and verbal communication skills, with the ability to work effectively across all levels of the organization.
• Ability and willingness to serve as an evening/weekend point of contact for class-day issues during peak training season.
• High degree of integrity, professionalism, and confidentiality, particularly in handling credentialing and compliance data.
• Bachelor's degree in Human Resources, Education, Business Administration, or a related field, or equivalent work experience.
• Strong commitment to the mission and values of the YMCA.

All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.

Preferred Qualifications

• Experience with Praesidium Academy, Schoox, Articulate 360, or Canva.
• Relevant certification or experience in training or compliance (e.g., CPR Instructor, Certified Professional in Learning and Performance (CPLP), SHRM Certified Professional (SHRM-CP), or similar).
• Interest and willingness to become certified as a facilitator and facilitate Y-USA courses as needed

Working Conditions

• While performing the duties of this job, the team member is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The team member frequently is required to sit and reach and must be able to move around the work environment.
• The team member must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Regular travel between locations for training materials audits and site support is required.
• Availability for evening and weekend coverage during peak certification and Day Camp season is required.
• PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs
• COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause
• DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
• COLLABORATION: Creates sustainable relationships within the Y and with other organizations in service to the community