Associate Wellness Experience Director

YMCA; Virginia; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness program development

Job summary

YMCA in Virginia’s Peninsula region seeks an Associate Wellness Experience Director to oversee wellness programs, staff supervision, and operations. You will partner with center leaders to welcome, engage, and retain members, while driving financial growth and program quality in a structured strategic plan.

The role requires a Bachelor’s in wellness or related field, several years of wellness experience, supervisory ability, and certification progress in CPR/First Aid.

Qualifications

• Bachelor’s degree in wellness or equivalent experience preferred.
• Certification requirements within specified timelines.
• Minimum 3 years in Health & Wellness field; supervisory experience.
• Ability to interact with diverse populations and lead programs.

Responsibilities

• Support mission and goals of YMCA; promote core values.
• Lead development and supervision of wellness staff and programs.
• Drive revenue and member engagement through wellness offerings.
• Prepare monthly schedules and manage wellness operation within budget.
• Coordinate group exercise and personal training, ensure safety and quality.

Education

Bachelor’s degree in wellness field or equivalent

CPR/First Aid/AED/O2 certification within 60 days

Interpersonal skills and cross-cultural interaction

Program development and wellness class design

Budgeting, hiring, training and supervising staff/volunteers

Job description

General Function:

Under the supervision of the Operations Executive and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Associate Wellness Experience Director will work closely with other center leaders in efforts to welcome, connect, support, and engage all members and staff. They will be responsible for helping with the overall daily operation of the wellness department to include financial growth, membership engagement, retention and growth, and supervision of all wellness programs and staff. This position supports the related chart or work to achieve the goals set forth in the strategic plan.

Qualifications:

1. Bachelor’s degree in a wellness related field or equivalent experience preferred.
2. Y-USA Team Leader Certification (or equivalent) required within two years and must begin working towards certification within 6 months.
3. Must have a minimum of three (3) years’ experience working in the Health & Wellness field, with certifications in the following: ACE, ACSM, NASM, or NSCA preferred in wellness and group exercise or personal training, preferred.
4. Must have minimum of two (2) years’ supervisory experience.
5. Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
6. Must have ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
7. Experience in the development of programs is highly preferred.
8. Must possess skills and knowledge in the development and implementation of a wide range of wellness classes and activities. Experience in budgeting, hiring, training and supervision of staff and volunteers, and member recruitment and retention is preferred.
9. Knowledge of a wide variety of wellness equipment and experience in the maintenance and repair of wellness cardio and strength equipment preferred.
10. Complete and maintain required trainings to include but not limited to: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment upon hire and annually thereafter.
11. Satisfactory completion of a criminal background check and Child Protective Services check.

Essential Functions:

• Support the mission, vision and goals of the YMCA.
• Promote character development and the values of caring, honesty, respect and responsibility in all program areas.
• Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
• Participate in the Annual Giving Campaign as assigned by the Operations Executive and Center Executive Director.
• Participate in promoting YMCA membership through assisting in the recruiting and retaining of members utilizing retention tools available.
• Prepares statistical, analytical and narrative report regarding wellness programs and operation.

Program Development:

• Review and evaluate all Wellness, Personal Training, Small Group Training, Community Health and Group Exercise programs to determine member satisfaction and to ensure all programs meet quality standards.
• Assist in organizing, planning, promoting, and scheduling monthly wellness programs.
• Maintain knowledge of current fitness trends and developments in the field of wellness and adult programming, and group exercise.
• Assisting in conducting wellness orientations and evaluations to ensure quality and safe programming for members and program participants.

Program Administration:

• Maintaining accurate staff records and ensure certifications are current for self and staff in order to meet/exceed association guidelines.
• Assisting in preparing annual budget for program areas and responsibilities and take appropriate action to correct variances.
• Responsible for the care, maintenance and storage of program supplies and equipment in accordance with the operating budget to include the wellness center, group exercise studios.
• Produce monthly department schedules for staff and programs. Coordinate group exercise classes with instructors.
• Be proficient with Y-branding and creation of correctly Y-branded materials.
• Input staff schedules into payroll system. Verify staff timesheets and approve payroll each pay period.
• Follow all association standard guidelines.

Program Quality and Growth:

• Assist in driving program revenue through personal training and small group training opportunities.
• Drive member retention through engaging members in innovative individual and group wellness programming opportunities.
• Provide necessary tools and support related KPI’s and survey results to improve the member experience (action plans, interpretation of data, etc.).

Team Leadership:

• Assists in hiring, developing, motivating and retaining a committed staff/volunteer team passionate about the YMCA’s mission and service to members for adult programing in wellness department.
• Holds regular one-on-one meetings with all staff members to learn about, gauge satisfaction, and provide career development coaching/training.
• Holds regular department staff meetings to train, coach, role-play, and provide updates on center and association-initiatives.
• Provides leadership to the Center by participating in Center meetings and events, association leadership teams and task forces as assigned to increase communication, awareness and quality in the organization.
• Completes all job-related, supervisory, and other trainings as required.
• Ensures all members, guests, and program participants are in a safe environment and actively follow Center Emergency Operations Plan (EOP).
• Actively participates in center leadership activities (to include Supervisor on Duty and occasional special events).
• Carry out other related duties as deemed necessary by the wellness department.

YMCA Leadership Competencies (Team Leader):

Engaging Community, Communication & Influence, Inclusion, Collaboration, Emotional Maturity, Critical Thinking & Decision Making, Developing Self & Others, Philanthropy

Supervisory Responsibilities:

1. Direct supervision and development of the Group Exercise Instructors, classes and group programming.
2. Assisting in the leadership and development of the Wellness Team; Wellness Coaches, Personal Trainers.
3. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
4. Assisting in the planning, design, and implementation and budgeting for all programs within the wellness department.
5. Reward and discipline department employees.
6. Address member and staff concerns and on-going communication with Associate Wellness Executive to ensure smooth operation of the facility.

Skills and Abilities:

1. Ability to communicate well with both members and staff.
2. Ability to read, analyze and interpret documents.
3. Ability to respond effectively to inquiries or complaints.
4. Ability to apply mathematical concepts to practical situations. Must be able to apply mathematical operations to such tasks as budget preparation and program planning.
5. Ability to reason and define difficult problems with limited direction as to means and results.
6. Ability to meet the physical demands of this position, which include mobility for touring facilities, travel to conferences, and participating in promotional and special events sponsored by the Association.
7. Ability to meet the physical demands of this position which include:
   1. Ability to conduct classes and activities relating to fitness.
   2. Ability to perform all physical aspects of the position; including walking, standing, bending, reaching, and occasionally lifting up to 75 pounds.
   3. Ability to respond to emergency situations.

Effect on End Results:

1. A high degree of member satisfaction is achieved, as measured by NPS and other KPI’s.
2. Association wellness retention and revenue goals are achieved.
3. A positive image of the YMCA is portrayed to members, staff, volunteers, and the community.
4. Relationships are strengthened through positive interactions.
5. Directors and staff are equipped with the tools needed to provide a great member experience that will increase conversation.