Associate VP, CenterWell Primary Care Technology

Humana Inc; Dallas (TX); On-site; USD 172,000 - 237,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. in the United States is seeking a senior technology leader to own the technology portfolio for front-office and clinic operations, driving AI-enabled capabilities, ambient documentation, and workflow automation at scale.

You will partner with executive leaders to translate clinical and business needs into roadmaps, build scalable data platforms, and oversee major transformation programs across multi-state markets, while upholding governance and responsible AI practices.

Qualifications

• 12+ years of progressive technology leadership experience in product development, engineering, data, analytics, and digital transformation.
• 5+ years of leading cross-functional teams including product managers, software engineers, data scientists, UX designers, architects, and clinical informaticists.
• Proven success delivering AI-enabled products and enterprise-scale operational capabilities.
• Deep understanding of healthcare delivery workflows, especially primary care, care management, and value-based care.
• Experience designing modern data platforms, interoperability solutions, and AI/ML ecosystems on cloud-native architectures.
• Ability to translate business, clinical, and operational needs into technology roadmaps with measurable outcomes.
• Track record of creating exceptional user experiences for physicians, clinical staff, patients, and operational associates.
• Strong skills in human-centered design, user research, journey mapping, and digital product development.
• Experience leading enterprise AI strategy including generative AI, predictive analytics, intelligent workflow automation, decision support, and responsible AI governance.
• Knowledge of healthcare interoperability standards (FHIR, HL7, APIs).
• Experience working with clinical, claims, operational, and consumer health data.
• Demonstrated success building and scaling high-performing technology organizations through growth and transformation.
• Ability to influence executive leaders and stakeholders without direct authority.
• Strong financial management including investment planning, vendor management, and business case development.
• Experience establishing product operating models and outcome-based performance management.
• Exceptional communication and leadership presence with senior executives.

Responsibilities

• Transform Provider Productivity Through AI at Scale by designing and deploying ambient documentation, chart summarization, pre-visit planning, coding assistance, and intelligent clinical decision support.
• Own the Technology Portfolio Supporting Practice Operations across front-office, back-office, and clinic operations, balancing reliability with new capabilities across multi-state markets.
• Drive data-driven business outcomes by developing operational data assets, automation, AI-enabled insights, and decision-support platforms.
• Lead strategic initiatives across the Primary Care Enterprise including EMR optimization, AI adoption, workflow modernization, acquisitions, and clinic integration programs.
• Shape the long-term strategy for AI-enabled practice operations, identify automation opportunities, orchestrate workflows, and scale reusable tech platforms with strong governance.

Job description

Responsibilities

• Transform Provider Productivity Through AI at Scale. Lead the design and deployment of AI-driven capabilities including ambient documentation, chart summarization, pre-visit planning, coding assistance, inbox automation, prescription workflows, and intelligent clinical decision support. Measure success through reductions in provider administrative time, improved clinician satisfaction, and increased patient-facing capacity.
• Own the Technology Portfolio Supporting Practice Operations. Direct the technology roadmap for front-office, back-office, and clinic operations, including patient access, scheduling, referrals, care team workflows, intake processes, operational command centers, workflow automation, and practice performance tools. Balance operational reliability with delivery of new capabilities that improve clinic efficiency and patient experience across multi-state markets.
• Drive Executive-Level Business Outcomes Through Data and Operational Intelligence. Partner with operational and clinical leaders to translate complex business challenges into technology solutions. Lead the development of operational data assets, automation capabilities, AI-enabled insights, and decision-support platforms that improve quality performance, risk adjustment, cost of care management, productivity, and growth objectives.
• Lead Large-Scale Strategic Initiatives Across the Primary Care Enterprise. Serve as the technology executive responsible for major transformation programs including EMR optimization, AI adoption, workflow modernization, acquisitions and clinic integrations, operational resilience initiatives, and growth enablement programs. Regularly engage with senior executives to align investment priorities, manage risks, and ensure delivery of measurable business value.
• Build the Future State of Intelligent Care Delivery Operations. Establish the long-term strategy for AI-enabled practice operations by identifying opportunities to automate manual work, orchestrate clinical and operational workflows, leverage agentic AI capabilities, and create reusable technology platforms that can be scaled across the Primary Care organization. Drive innovation while maintaining strong governance, operational excellence, and responsible AI practices.

Required Qualifications

• 12+ years of progressive technology leadership experience, including responsibility for product development, engineering, data, analytics, and digital transformation initiatives.
• 5+ years leading cross-functional teams comprised of product managers, software engineers, data scientists, UX designers, architects, and clinical informaticists.
• Demonstrated success delivering AI-enabled products and operational capabilities at enterprise scale.
• Deep understanding of healthcare delivery workflows, particularly primary care, care management, quality improvement, value-based care, and provider operations.
• Experience designing and implementing modern data platforms, interoperability solutions, and AI/ML ecosystems leveraging cloud-native architectures.
• Proven ability to translate business, clinical, and operational needs into technology roadmaps and measurable outcomes.
• Track record of creating exceptional user experiences for physicians, advanced practice providers, clinical staff, patients, and operational associates.
• Strong understanding of human-centered design principles, user research methodologies, journey mapping, and digital product development.
• Experience leading enterprise AI strategy, including generative AI, predictive analytics, intelligent workflow automation, decision support, and responsible AI governance.
• Knowledge of healthcare interoperability standards including FHIR, HL7, APIs, and healthcare data exchange ecosystems.
• Experience working with clinical, claims, operational, and consumer-generated health data.
• Demonstrated success building and scaling high-performing technology organizations through organizational growth, operating model transformation, and talent development.
• Ability to effectively influence executive leaders, physicians, business stakeholders, and external partners without direct authority.
• Strong financial management experience, including investment planning, vendor management, contract negotiations, business case development, and benefits realization.
• Experience establishing product operating models, agile delivery practices, and outcome-based performance management.
• Exceptional communication and leadership presence with experience presenting to senior executives, CIOs, CMIOs, clinical leaders, and boards.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Healthcare Informatics, or related field; advanced degree preferred.

Compensation

Scheduled Weekly Hours: 40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$172,200 - $236,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.