Associate Trust Administrator - Special Needs Trusts

Fifth Third Bank; Wilmington (DE); On-site; USD 54,000 - 112,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI is seeking an Associate Trust Administrator to support fiduciary account management and ensure compliant, accurate processing across client accounts. You will collaborate with Trust Administrators and Officers to maintain records, support client service, and ensure proper documentation.

The role involves handling openings, updates, transfers, and reporting for audits and ongoing servicing, with a strong emphasis on accuracy, risk awareness, and

Qualifications

• Two years fiduciary administration or client service experience preferred.
• Foundational understanding of trust administration, estate planning concepts, and fiduciary responsibilities.

Responsibilities

• Supports client and advisor inquiries and handles routine account requests.
• Maintains client account information and data accuracy across records and statements.
• Assists with processing account transactions and cash movements following established procedures.
• Monitors account activity for overdrafts and exceptions, escalating issues for resolution.
• Supports account openings, closings, and transfers with proper documentation and system setup.
• Prepares reports and gathers account data for reviews, audits, and client servicing.

Skills

Client Service

Administrative Support

Fiduciary Awareness

Attention to Detail

Communication

Education

Bachelor's degree preferred

High School Diploma or equivalent required

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

ABOUT THE ROLE:

This role is responsible for providing administrative and operational support for the management of fiduciary accounts. The Associate Trust Administrator partners with Trust Administrators, Trust Officers, and internal teams to support account administration, ensure accurate processing, and deliver a consistent and compliant client experience.

Please see below for specific responsibilities and requirements for this role.

YOUR RESPONSIBILITIES:

The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

• Client Service Support: Supports internal and external clients, including beneficiaries and advisors, responding to routine inquiries and assisting with account-related requests.
• Account Maintenance: Maintains client account information, including updates to account records, statements, and client data, ensuring accuracy and completeness.
• Transaction Processing: Supports execution of account transactions, including cash movements, check processing, and account updates, following established procedures.
• Account Monitoring: Monitors account activity for overdrafts and exceptions, escalating issues and supporting resolution to maintain alignment with account requirements.
• Account Lifecycle Support: Assists with account openings, closings, and transfers, ensuring proper documentation, asset movement, and system setup.
• Operational and Reporting Support: Prepares reports and gathers account data to support reviews, audits, and ongoing client servicing needs.
• Documentation and Coordination: Coordinates documentation with internal teams, external partners, and tax preparers to support account administration.
• Collaboration and Partnership: Works closely with Trust Administrators and Officers to support day-to-day account management and client servicing.
• Process Execution: Follows established procedures and contributes to consistent operational practices across the team.
• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent required, bachelors degree preferred.
• Minimum of 2 years of demonstrated fiduciary administration or client service experience preferred.
• Basic knowledge of trust administration, estate planning strategies, and income, gift, and estate tax concepts.

REQUIRED SKILLS:

Qualified candidates will possess a foundational degree of proficiency (typically from 2 years of work or practical experience), in:

• Client Service: Ability to support client and partner interactions in a professional and responsive manner.
• Administrative Support: Ability to manage account documentation, transactions, and operational processes with accuracy.
• Fiduciary Awareness: Foundational understanding of trust administration, estate planning concepts, and fiduciary responsibilities.
• Attention to Detail: Ability to maintain accurate records, monitor account activity, and ensure completeness of work.
• Communication: Effective written and verbal communication skills when interacting with clients, partners, and internal teams.

Please refer to the “Skills for Success” section to learn how to stand out as an applicant.

SKILLS FOR SUCCESS:

• Accountability and Teamwork: Operates effectively in an environment that balances individual accountability with team-based performance.
• Interpersonal Communication: Demonstrates strong interpersonal skills, including clear verbal and written communication.
• Problem Solving and Analysis: Uses sound judgment and basic analytical skills to identify issues and support resolution.
• Collaboration: Works effectively with professionals across multiple disciplines to support client service delivery.
• Professional Presence: Maintains a professional presence in interactions with clients, partners, and internal stakeholders.
• Client Focus: Demonstrates a commitment to delivering high-quality service in a fast-paced, team-oriented environment.

DOING THE RIGHT THING:

Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets — including you.

Associate Trust Administrator - Special Needs Trusts

Total Base Pay Range 54,400.00 - 111,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Farmington Hills, Michigan 48331-3552

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.