Associate Technical Solutions Analyst - West Coast

Vertex Inc.; Northern (KY); Hybrid; USD 87,000 - 113,000; Full time

Job summary

Vertex Inc. is seeking an Associate Technical Solutions Analyst to support the West Coast client base. This remote role requires a Master’s degree and hands-on experience with databases, APIs, and enterprise apps. You’ll collaborate with teams and customers to resolve technical challenges and build knowledge resources.

You will be exposed to SAP/Oracle ecosystems, cloud environments, and ERP platforms while developing product and technology knowledge in a fast-paced support setting.

Qualifications

• Master’s degree in MIS/CS or related field.
• Up to two years of hands-on experience through co-ops, internships, or early-career roles.
• Experience with relational databases, SQL, Java, XML, APIs and web services.
• Foundational Linux/Unix, scripting, HTTP, networking, and debugging skills.
• Strong analytical, organizational and customer-facing communication abilities.

Responsibilities

• Assist in analysis, troubleshooting, and resolution of complex client issues.
• Serve as a technical resource during pre- and post-implementation activities.
• Troubleshoot data-driven applications, APIs, XML sources, and enterprise environments.
• Document findings and contribute to knowledge bases for shared use.

Skills

SQL

Java

XML

APIs

Web services

ERP

Cloud

Linux/Unix

Scripting

Networking

Education

Master's degree

Tools

SAP

Oracle

Job description

Associate Technical Solutions Analyst - West Coast page is loaded## Associate Technical Solutions Analyst - West Coastlocations: Remote USA: Remote - AZ: Remote - UT: Remote - CO: Remote - IDtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR102685**Job Description:****Associate Technical Solutions Analyst**We are building a dedicated West Coast team. For this role, **we are only considering candidates that live in Washington State, Oregon, Nevada, Arizona, Idaho, Colorado. No relocation.**Multiple positions are open for recent Master's degree graduates with relevant hands-on experience gained through co-ops, internships, graduate projects, or early-career professional work.**Job Summary*** Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking, sound judgment, and collaboration with more senior team members to drive issues toward resolution.* Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support.* Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed.* Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment.* Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations.* Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands-on learning to real client scenarios.* Participate in team projects, training opportunities, and an on-call rotation as required by business needs.**Required Qualifications*** Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.* Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.* Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.* Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.* Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.* Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.* Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.**Preferred Qualifications*** Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience.* Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks.* Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems.* Awareness of data governance, data security, privacy, operational support, or enterprise IT practices.* Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts.* Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms.* Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity.**COMMENTS:**The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.# **Vertex Values: Together We Win**We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.**Play to Win or We Don't Play** - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.**Work As a Team, Putting the Customer At the Core****Achieve Excellence With Integrity, Speed, and Agility** - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.**Innovate Boldly With a Growth Mindset** - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.**Communicate with Care, Candor and Transparency** - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.**Pay Transparency Statement:**US Base Salary Range: $86,600.00 - $112,500.00Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.\\* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.Learn more about and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.*\\*In no case will your pay fall below applicable local minimum wage requirements*.