Associate Technical Services Engineer (Cloud)

MongoDB Inc.; Dublin (CA); Hybrid; USD 73,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Job summary

MongoDB is seeking Technical Services Engineers to advise customers and solve complex MongoDB problems in a Dublin hybrid role (3 days in-office). You’ll work with Atlas and Cloud Manager, helping customers succeed with MongoDB at scale.

Ideal candidates have 2–3 years of customer-facing cloud support, strong diagnostic skills, excellent communication, and a willingness to rapidly learn new technical areas while collaborating with product and engineering teams.

Qualifications

• 2–3 years of customer-facing experience supporting cloud customers.
• Experience supporting enterprise customers is a bonus.
• Strong diagnostic and troubleshooting skills with an uncontrollable urge to solve problems.
• Excellent written and verbal communication skills.
• Ability to learn a wide variety of technical skills quickly.
• Strong teamwork and knowing when to seek help.

Responsibilities

• Work with large customers to resolve architecture, performance, recovery, security and scalability questions.
• Be an expert resource on MongoDB best practices and runbooks.
• Interface with product management and engineering to advocate for customer needs.
• Contribute to internal tools for performance benchmarking and diagnostics.
• Collaborate with teammates across regions on incident coverage and continuity.

Skills

Customer-facing experience

Cloud support

Troubleshooting

Communication

Team collaboration

Rapid learning

Tools

Java

Python

C/C++

JavaScript/Node.js

Go

Ruby

C#

PHP

Perl

Job description

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure.

This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are interested in working out of our Dublin office under our hybrid working model (with 3 in-office days).

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

• 2- 3 years of customer-facing experience supporting cloud customers
• Supporting enterprise level customers is a bonus
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points
• if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.