Associate Systems Administrator

Iron Bow Technologies; Herndon (VA); On-site; USD 39,000 - 41,000; Full time

Job summary

Iron Bow Technologies in Herndon, VA is seeking an IT support professional to join a five-person service desk serving ~800 employees. You’ll handle walk-ins, phone, email, and ServiceNow tickets, delivering hands-on desktop support and account administration.

You’ll troubleshoot Windows 11, Office 365 apps, BitLocker, AD/Entra ID, M365, and device management with Intune and Jamf, while collaborating with systems and network teams to resolve issues and onboard/offboard users.

Qualifications

• Two to five years of service desk/IT support experience.
• Troubleshoot Windows workstations, Office 365, hardware, and peripherals.
• Experience with onboarding/offboarding and identity platforms (AD, Entra ID, M365, Exchange Online, Okta).
• Familiarity with ServiceNow or similar ticketing systems; clear record-keeping of issues and resolutions.
• Experience with imaging, deployment, and IT asset management; WDS experience is a plus.
• Strong communication, teamwork, and willingness to learn new systems.

Responsibilities

• Take ownership of support requests via walk-ins, phone, email, and ServiceNow from initial contact through resolution.
• Troubleshoot Windows 11, M365 apps, BitLocker, hardware, peripherals, and business applications.
• Resolve initial requests and basic escalations; partner with systems and network teams for complex issues.
• Manage onboarding/offboarding across AD, Entra ID, M365, Exchange Online, and Okta.
• Prepare and image workstations using Windows Deployment Services and ensure ready-to-use equipment.
• Deliver technical onboarding and training to help new employees get started confidently.
• Maintain accurate hardware inventory and asset records; support mobile/macOS devices with Intune and Jamf.
• Troubleshoot remote connectivity via GlobalProtect and support Webex collaboration tools.
• Document solutions and contribute improvements; use PowerShell scripts for provisioning/maintenance.

Skills

IT support experience

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Microsoft Exchange Online

Okta

ServiceNow

Imaging & deployment

Team collaboration

Windows 11

Intune / Jamf familiarity

Education

Relevant degree or IT certification

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Exchange Online

Okta

Windows Deployment Services

PowerShell scripting

Intune

Jamf

Palo Alto GlobalProtect

ServiceNow

Job description

Iron Bow Technologies is for people who believe trust is paramount , transformation is embraced , and the future is here , because \"What we do matters\" !

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE OPPORTUNITY

Join Iron Bow’s five-person service desk team supporting approximately 800 employees, where you’ll combine hands-on technical support with account administration, workstation deployment, and opportunities to develop your systems administration skills. You’ll help employees stay productive while expanding your knowledge through practical experience and collaboration with our systems and network teams.

HOW YOU'LL MAKE AN IMPACT

• Take ownership of employee support requests received through walk-ins, phone, email, and the ServiceNow portal, keeping users informed from initial contact through resolution.
• Troubleshoot Windows 11, Microsoft 365 applications, BitLocker, workstation hardware, peripherals, and everyday business applications.
• Resolve initial requests and basic escalations, partnering with systems and network teams on more complex issues.
• Manage employee account onboarding, changes, and offboarding across Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, and Okta.
• Prepare and image workstations using Windows Deployment Services, ensuring equipment is ready for employees to use.
• Deliver technical onboarding, orientation, and training that help new employees get started confidently.
• Maintain accurate hardware inventory and asset records throughout equipment assignment, reassignment, and retirement.
• Support mobile devices and macOS systems, building familiarity with Microsoft Intune and Jamf for device management.
• Troubleshoot remote connectivity through Palo Alto GlobalProtect and help employees use Webex conferencing and collaboration tools.
• Document solutions and support procedures, contribute improvements, and learn to maintain PowerShell scripts used for account provisioning and maintenance.

SKILLS THAT DRIVE SUCCESS

• You have at least two years of relevant service desk, desktop support, or IT support experience; this role is particularly suited to someone with two to five years of experience.
• You’re comfortable troubleshooting Windows workstations, Microsoft Office and Microsoft 365 applications, hardware, and peripherals, with working knowledge of Windows 11 and BitLocker.
• You have experience with employee account support and understand the importance of accurate, timely onboarding and offboarding. Familiarity with Active Directory, Entra ID, Microsoft 365, Exchange Online, or Okta is valuable.
• You bring experience with ServiceNow or a comparable ticketing platform and keep clear records of issues, troubleshooting steps, and resolutions. ServiceNow experience is preferred.
• You have familiarity with workstation imaging, deployment, and IT asset management; experience with Windows Deployment Services is a plus.
• You communicate clearly, listen carefully, and explain technical issues in a way that helps employees feel informed and supported.
• You take ownership, follow through on commitments, and use initiative while knowing when to ask questions or involve a teammate.
• You enjoy working as part of a team, sharing what you learn, and collaborating with specialists to solve problems.
• You’re curious about technologies you haven’t used yet. Familiarity with macOS, mobile device management, VPNs, or video conferencing is helpful; you can build skills with Intune, Jamf, GlobalProtect, and Webex on the job.

WHAT SETS YOU APART

• A relevant degree or IT certification is preferred. PowerShell or other scripting knowledge is a strong bonus, and a willingness to learn is welcome.

WHY YOU'LL LOVE IT!

Build skills that take your IT career further. You’ll gain hands‑on experience across identity platforms, endpoint management, account administration, and automation, with encouragement to stretch your abilities and learn new systems.

Work with people you can learn from. On a five-person service desk supporting approximately 800 employees, you’ll have opportunities to contribute, share ideas, and work alongside systems and network specialists on challenges that broaden your experience.

See the difference your work makes. From giving a new employee a smooth first day to resolving an issue that gets someone back to work, your contributions will have a direct, visible impact across Iron Bow.

Enjoy a predictable schedule. This permanent, full-time role offers regular daytime hours with no evening, weekend, or on-call expectations.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $28.00 - $30.00/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Join the Iron Bow team to learn, grow and develop yourself, our customers and, ultimately, our business.