Associate Support Engineer

Infinite Computer Solutions; Campus (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Infinite Computer Solutions is seeking a NOC Engineer/Technician responsible for managing cloud-based infrastructure across platforms like AWS, Azure, and GCP. You will perform 24/7 monitoring and manage incident responses to ensure system uptime.

The ideal candidate holds a bachelor’s degree in computer science and possesses a strong technical background, including knowledge of IP networks and Linux systems. Flexibility for shift work is mandatory.

Qualifications

• Strong understanding of cloud platforms and network troubleshooting tools.
• Previous experience in a NOC environment or similar IT infrastructure support role.
• Strong problem-solving skills and communication skills.

Responsibilities

• Continuously monitor cloud infrastructure and network systems.
• Diagnose and resolve network and server issues.
• Document incidents and provide technical support.

Skills

Technical Expertise in IP networks

Cloud platforms (AWS, Azure, GCP)

Linux operating systems

Network troubleshooting tools

Analytical Skills

Excellent verbal and written communication

Flexibility for shift work

Education

Bachelor’s Degree in computer science or related field

Job description

Job Description

(NOC) Engineer/Technician is responsible for ensuring the high availability, performance, and security of a company's cloud-based infrastructure (AWS, Azure, GCP) and network systems. They serve as the first point of contact for technical issues, performing 24/7 monitoring, troubleshooting, and incident response to minimize downtime.

Core Responsibilities

• 24/7 Monitoring & Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively.
• Incident Management & Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs).
• Escalation: Identify, document, and upscale complex issues to Tier II, Tier III, or engineering teams.
• Maintenance & Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security.
• Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports.
• Support & Communication: Provide technical support to internal teams and clients, including

Required Skills and Qualifications

• Technical Expertise: Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools.
• Experience: Previous experience in a NOC environment or similar IT infrastructure support role is typically required.
• Analytical Skills: Strong problem-solving skills to analyze root causes and fix issues.
• Communication: Excellent verbal and written skills to interact with clients and other IT teams.
• Flexibility: Availability to work in shifts, including nights and weekends (24/7 environment).
• Education: A bachelor’s degree in computer science, information systems, or a related field is often preferred.

Key Performance Metrics

• System Uptime: Maintaining high availability of network services.
• Time to Resolution: Quickly resolving incidents to minimize business impact.
• Ticket Accuracy: Proper documentation and categorization of incidents.

Experience and Education

• Bachelor’s Degree.
• Range of Year Experience – Min 0, Max 2.