Associate Specialist, Patient Access (Morning Shift)

Ensemble Health Partners; Glen Ridge (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a customer service specialist to staff a morning shift at the Mountainside site in Montclair, NJ. You will verify eligibility, collect demographics, and provide patient guidance while maintaining high standards of service.

The role emphasizes accuracy, compassion, and teamwork. On-site at a hospital-adjacent facility with competitive benefits and opportunities for professional certification and growth.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and open to innovation including AI to improve processes and patient experiences.

Responsibilities

• Handle MRN assignment and patient information collection.
• Perform medical necessity/compliance checks and insurance verification.
• Provide clear patient instructions and education materials.
• Process physician orders and answer inquiries with empathy and accuracy.
• Operate the switchboard and route calls professionally.
• Meet point-of-service goals and maintain data accuracy.

Skills

Customer service

AI curiosity

Education

High School Diploma/GED

Tools

ABN software

Insurance verification system

Phone switchboard

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

The position pays between $17.00 - $18.15/hr based on experience. Offerings include bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. Shift: Morning 6 AM to 6 PM with every other weekend. This position is an onsite role, and candidates must be able to work on-site at Ardent - Mountainside in Montclair, NJ.

Responsibilities

• Assigning accurate MRNs
• Completing medical necessity / compliance checks
• Providing proper patient instructions
• Collecting insurance information
• Receiving and processing physician orders
• Utilizing an overlay tool while providing excellent customer service as measured by Press Ganey
• Operating the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
• Adhering to policies and providing excellent customer service in these interactions with appropriate compassion
• Being held accountable for point of service goals as assigned
• Utilizing quality auditing and reporting systems to ensure accounts are corrected
• Conducting audits of accounts and assuring all forms are completed accurately and timely to meet audit standards, providing statistical data to leadership
• Pre-registering patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and other patient information, collecting point of service collections, past due balances, and payment plan options
• Explaining general consent for treatment forms to the patient/guarantor/legal guardian, obtaining necessary signatures and witness names
• Explaining and distributing patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services
• Reviewing eligibility responses in insurance verification system and selecting applicable insurance plan code, entering benefit data into system to support POS and billing processes for a clean claim rate
• Accurately screening medical necessity using ABN software to inform Medicare patients of possible non-payment and distributing ABN as appropriate
• Distributing and documenting other designated forms and pamphlets

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Minimum Education

High School Diploma/GED.

Required Certifications

• CRCR required within 9 months of hire (Company Paid)

Awards & Recognition

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22
• Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Culture & Benefits

• Healthcare
• Time off
• Retirement
• Well-being programs
• Professional development: earn professional certifications and tuition reimbursement

Equal Employment Opportunity

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

Pay Transparency and Compensation

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Company Values & Mission

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.