Associate Specialist, Patient Access

ensemblehp; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Professional development

Recognition programs

Job summary

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Patient Access Associate Specialist ensures a seamless patient experience by accurately handling registration, data entry, and insurance information at the point of service.

You will verify demographics, explain consent forms, collect signatures, and support clinical and financial operations while upholding HIPAA and confidentiality.

Qualifications

• Attention to detail and accuracy in data entry and record-keeping.
• Strong communication and empathy when interacting with patients and families.
• Ability to adhere to HIPAA and confidentiality policies.
• Comfort handling insurance information and patient demographics.

Responsibilities

• Manage patient registration and access at point of service.
• Ensure data integrity and regulatory compliance through audits.
• Explain consent forms and obtain required signatures.
• Collect and verify patient demographics and insurance information.
• Process physician orders and support patient education documents.
• Provide on-site assistance and professional service to patients and staff.

Skills

Data entry

Auditing

Customer service

HIPAA compliance

Tools

Auditing systems

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Patient Access Associate Specialist plays a critical role in ensuring a seamless and positive patient experience by accurately managing patient registration and access processes within the healthcare revenue cycle. This role ensures data integrity, regulatory compliance, and a positive patient experience while directly influencing revenue cycle KPIs such as registration accuracy, point-of-service collections, and first-pass claim rates. Serves as the first point of contact for patients onsite in healthcare facilities and are essential in supporting clinical and financial operations for financial health through accurate data entry, auditing, and communication. Strong attention to detail, compassion, and adherence to policies are essential for success in this role. The Patient Access Associate Specialist accurately assigns Medical Record Numbers (MRNs) and completes medical necessity and compliance checks. Collects and verifies patient demographic and insurance information, including point-of-service collections and payment plans. Processes physician orders, explains consent forms, retrieves required patient signatures, and distributes patient education documents. Utilizes auditing and reporting systems to ensure account accuracy and compliance and conducts audits as needed. Communicates patient financial responsibilities clearly and professionally. Delivers exceptional customer service with empathy and professionalism in all interactions. Maintains confidentiality and adheres to HIPAA guidelines. Supports other employees, departments, and facilities as needed. The Patient Access Associate Specialist performs additional duties as assigned, including answering phones, supporting other facilities, and completing administrative tasks.

Join an award-winning company

Five-time winner of "Best in KLAS" 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, pay