Associate Solutions Engineer

Fortra; Phoenix (AZ); Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) enrollment and HSA/FSA plans

Flexible PTO policy

Tuition and personal enrichment reimbu

ID Theft Protection Program

Job summary

Fortra is seeking an Associate Solutions Engineer to join the Sales team. You will lead pre‑sales activities, demonstrations, and customer requirements analysis to tailor solutions that deliver value.

You will also participate in webinars, tradeshows, and content development to support growth and market presence. The role emphasizes technical aptitude, strong communication, and the ability to build trusted client relationships while collaborating across teams and partners to advance

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Experience in a technical, customer-facing, software, or solutions-focused environment preferred.
• Strong technical aptitude with the ability to quickly learn new products and technologies.
• Strong communication and presentation skills with the ability to explain technical concepts clearly.
• Strong analytical, problem-solving, and organizational skills.
• Ability to collaborate across teams, manage multiple priorities, and maintain a customer-focused approach.

Responsibilities

• Deliver presales activities, beginning with product demonstrations.
• Collaborate with sales representatives and prospective customers to understand needs and present solutions.
• Own the customer evaluation process, including trials and proofs of concept.
• Identify objections and develop creative remediation with the relevant teams.
• Build and present customer proposals that address needs at all levels, including C‑level executives.
• Estimate professional services effort and develop project plans when needed for deployments.
• Maintain knowledge of the portfolio to identify cross-selling opportunities.
• Represent the company at trade shows, user group events, conferences, and virtual events.

Skills

Technical aptitude

Communication skills

Presentation skills

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! While our company operates remotely, our current hiring strategy is focused on building talent communities in Atlanta, Dallas, Phoenix, Salt Lake City, Eden Prairie, and the New York–New Jersey–Connecticut tri‑state area. We are seeking a technically skilled and collaborative Associate Solutions Engineer to join our Sales team. In this role, you will play a key part in pre‑sales activities by working closely with prospective customers to understand their technical and business requirements and demonstrate product capabilities. You will help design tailored solution proposals that deliver maximum value to the customer. Additionally, you will contribute to marketing initiatives such as webinars, tradeshows, and content development. This position requires strong technical aptitude, excellent communication skills, and the ability to build trusted relationships with clients while supporting business growth.

WHAT YOU'LL DO

Sales Activities

• Partner with sales representatives and collaborate on activities with prospective customers.
• Conduct pain‑discovery processes to understand customer needs and articulate solutions that best address those needs.
• Develop, present, and deliver high‑impact product demonstrations.
• Own the customer evaluation process for proposed products and solutions, including executing trials and proofs of concept.
• Identify technical and functional objections during the sales process, develop creative solutions and collaborate with the appropriate teams on remediation.
• Build and present customer proposals, articulating the benefits of our company and demonstrating how our solutions address customer needs at all levels, including C‑level executives.
• Estimate professional services effort and develop project plans, when needed, to support successful customer deployments.
• Understand the competitive landscape and use that knowledge to differentiate our solutions during the sales process.
• Maintain knowledge of the company’s portfolio to identify and generate cross‑selling opportunities.

Partnership Activities

• Collaborate with partners on activities such as customer visits, demonstrations, proposals, events, and other initiatives.
• Support the partner recruitment process and participate in calls with prospective partners.
• Participate in partner enablement activities, including technical training and functional enablement.
• Deliver technical presentations and respond to technical questions during sales calls.

Industry Events

• Represent the company at trade shows, user group events, conferences, and virtual events.
• Deliver presentations at industry events, as applicable.

Product / Technical Marketing

• Participate in webinars on specific products, solutions, or technical topics.
• Assist with outbound activities supporting the launch of new products and releases.
• Sserve as a market expert on assigned products, including how customers use them, how competitors position against them, and how the field sells and services them.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field preferred; equivalent experience considered.
• Experience in a technical, customer-facing, software, or solutions‑focused environment preferred.
• Strong technical aptitude with the ability to quickly learn new products and technologies.
• Strong communication and presentation skills with the ability to explain technical concepts clearly.
• Strong analytical, problem‑solving, and organizational skills.
• Ability to collaborate across teams, manage multiple priorities, and maintain a customer‑focused approach.

Associate Solutions Engineer Expectations

• Deliver presales activities, beginning with product demonstrations.
• Continuously develop knowledge of sales processes and the market while strengthening professional and interpersonal skills.
• Develop strong technical expertise in the product(s) you support.
• Continuously refine and improve business analysis processes to enhance efficiency and outcomes.

Compensation

80,000 USD - 105,000 USD

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.