Associate Solution Engineer

Fortra; Yuma (AZ); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision

401(k), HSA, FSA

Flexible PTO

Tuition and personal enrichment

Job summary

Fortra is seeking an Associate Solutions Engineer to join the Sales team. You will engage in pre-sales activities, understand customer technical and business requirements, and demonstrate product capabilities with tailored proposals.

You will also contribute to webinars, trade shows, and marketing initiatives while partnering with sales and customers. The role emphasizes collaboration across teams, managing multiple priorities, and maintaining a customer-focused approach.

Qualifications

• Bachelor’s degree preferred in a related field.
• Experience in a technical, customer-facing software environment preferred.
• Ability to collaborate across teams and manage multiple priorities.

Responsibilities

• Conduct pain-discovery to understand customer needs and translate into solutions.
• Own the customer evaluation process, including trials and proofs of concept.
• Identify objections and craft creative solutions with cross-functional teams.
• Build and present customer proposals, highlighting value at all levels including executives.
• Estimate professional services effort and develop project plans to support deployments.

Skills

Pre-sales

Customer-facing

Solution design

Proposal development

Education

Bachelor’s degree in CS/IT/Engineering/Business

Tools

Salesforce

Job description

If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

While our company operates remotely, our current hiring strategy is focused on building talent communities in Atlanta, Dallas, Phoenix, Salt Lake City, Eden Prairie, and the New York-New Jersey-Connecticut tri-state area.

We are seeking a technically skilled and collaborative Associate Solutions Engineer to join our Sales team. In this role, you will play a key part in pre-sales activities by working closely with prospective customers to understand their technical and business requirements and demonstrate product capabilities. You will help design tailored solution proposals that deliver maximum value to the customer. Additionally, you will contribute to marketing initiatives such as webinars, tradeshows, and content development. Partner with sales representatives and collaborate on activities with prospective customers.

• Conduct pain-discovery processes to understand customer needs and articulate solutions that best address those needs.
• Own the customer evaluation process for proposed products and solutions, including executing trials and proofs of concept.
• Identify technical and functional objections during the sales process, develop creative solutions, and collaborate with the appropriate teams on remediation.
• Build and present customer proposals, articulating the benefits of our company and demonstrating how our solutions address customer needs at all levels, including C-level executives.
• Estimate professional services effort and develop project plans, when needed, to support successful customer deployments.

Partnership Activities

• Collaborate with partners on activities such as customer visits, demonstrations, proposals, events, and other initiatives.
• Participate in partner enablement activities, including technical training and functional enablement.
• Represent the company at trade shows, user group events, conferences, and virtual events.
• Serve as a market expert on assigned products, including how customers use them, how competitors position against them, and how the field sells and services them.

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field preferred; Experience in a technical, customer-facing, software, or solutions-focused environment preferred.

Ability to collaborate across teams, manage multiple priorities, and maintain a customer-focused approach.

Associate Solutions Engineer Expectations

As an Associate Solutions Engineer, you are expected to:

• Continuously refine and improve business analysis processes to enhance efficiency and outcomes.
• At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.