Associate, Service Transformation

Oscar Health, Inc.; Oregon; Híbrido; USD 87.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Performance bonuses

Benefits package

Remote work option

Descripción de la vacante

Oscar Health, Inc. is seeking an Associate, Service Transformation to join the Concierge Optimization team. The role leads cross-functional implementations, improving contact-center processes and service experiences while coordinating stakeholders and driving performance improvements.

You will report into the Senior Director and work remotely with potential future hub presence. Base pay ranges from $87,188 to $114,434 per year plus benefits and bonuses.

Formación

• Bachelor's degree or 3+ years commensurate experience.
• 3+ years in operations, health insurance, data analysis, engineering or consulting.
• 2+ years using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of end-to-end project management.
• 2+ years designing and improving workflows and standing up operating procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Responsabilidades

• Leads end-to-end management of cross-functional implementations/projects, including project plan creation and stakeholder engagement.
• Evaluates departmental performance by data collection, analysis and metrics development.
• Collaborates with partner groups for proactive implementation and risk mitigation programs.
• Mentors team members and supports growth.
• Ensures compliance with applicable laws and regulations.
• Performs other responsibilities as assigned.

Conocimientos

Data analysis

Project management

Workflow design

Lean Six Sigma

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

SQL

Python

Descripción del empleo

Hi, we're Oscar. We're hiring an Associate, Service Transformation to join our Concierge Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work. You will report into Senior Director Member & Provider Services.

Work Location

This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area.

Pay Transparency

The base pay for this role is: $87,188.40- $114,434.78 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing data and assisting in development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant partner groups to create proactive implementation, communications, and program strategies for successful change management and risk mitigation programs.
• Mentor team members and promotes colleagues' growth.
• Compliance with all applicable laws and regulations.
• Other responsibilities as assigned.

Requirements

• A bachelor's degree or 3+ years commensurate experience
• 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints

Bonus points

• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.

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