Associate Service Technician (AST)

Smart Care Equipment Solutions; New York (NY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

CFESA certifications

401(k) and paid time off

On-the-job and classroom training

Job summary

Smart Care Equipment Solutions seeks a hands-on Associate Service Technician to service commercial kitchen and beverage equipment across customer sites. You will perform performance checks, installations, removals, and preventative maintenance while training customer staff on daily care and cleaning.

You will start from home, travel to sites, and use your skills to identify issues, reduce downtime, and uphold service commitments.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness to be on call or work shifts.
• Occasional overnight travel as assigned.
• Immigration sponsorship is not provided for this role.
• CFESA certification or related licenses preferred.

Responsibilities

• Leave from home each morning and work at customer sites to complete performance checks on commercial foodservice equipment.
• Complete in-service training of customer staff on cleaning and daily maintenance of equipment.
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals and other commercial customers.
• Attend technical and manufacturer training to obtain additional licenses and certifications to progress in your career.

Skills

Self-motivated and prioritize

On-call readiness

Independent work

Time management

Education

High School diploma or equivalent

Job description

As an Associate Service Technician, you will deliver our performance check programs by providing proactive maintenance to keep our customers’ kitchen equipment running at optimum efficiency and limit breakdowns. You will also be the primary service technician for our beverage business by completing installations, removals, preventative maintenance, and emergency repairs.

What’s in it For You

• On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen.
• Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, computer, and cell phone for business use
• Market-leading benefits program, including 401 (k) and paid time off
• Take charge of your career through growth opportunities, including advanced technician and management positions

What You Will Do

• You will leave from home each morning and independently work at customer sites to complete performance checks on commercial foodservice equipment, including refrigerators, ice machines, ovens, fryers, and complete beverage equipment preventative maintenance, emergency repairs, installations, and removals
• Complete in-service training of the customer’s staff on proper cleaning and daily maintenance of equipment
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers
• Attend appropriate technical and manufacturer training to obtain additional licenses and certifications to progress in your career

Physical Requirements

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and other high places

Minimum Qualifications

• High School diploma or equivalent
• Valid driver’s license and acceptable motor vehicle record
• Willingness to be on call or work shifts according to customer needs
• Availability for occasional overnight travel as assigned
• Immigration sponsorship is not provided for this role

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Self-motivated with the proven ability to prioritize and work independently with minimal direct supervision

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.