Associate - Service Operations

McKinsey & Company; Denver (CO); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement contribution program

Paid time off

Job summary

McKinsey & Company is seeking an Associate focused on Service Operations in Denver, CO. In this role, you'll manage client engagements to tackle operational challenges and deliver superior customer experiences through strategy and technology.

The position demands a Bachelor’s degree, significant experience, and the ability to solve problems effectively. Attractive compensation of $192,000 per year along with a comprehensive benefits package is offered, including health insurance and paid time off.

Qualifications

• Bachelor’s degree required; an advanced degree preferred.
• 6+ years of relevant experience with a progressive career trajectory.
• Experience in tech-enabled transformation of operational processes.
• Demonstrated success in leading transformational activities.
• Highly capable problem-solver with strong analytical skills.
• Ability to produce deliverables like Excel models and reports.
• Ability to foster an inclusive environment.
• Willingness to travel up to 80%.

Responsibilities

• Join a client service team and take ownership of a workstream.
• Develop future-proofed strategies for exceptional customer experiences.
• Collaborate directly with clients to solve problems.
• Generate insights and plans to drive real change.

Skills

Problem-solving skills

Analytical skills

Ability to collaborate

Education

Bachelor's degree

Advanced degree in business or related field

Tools

PowerPoint

Excel

Job description

Your Impact

As an Associate focused on Service Operations, you will join a client service team and take ownership of a workstream to solve some of the toughest operating model challenges our clients face.

Service Operations sits at the intersection of strategy, technology and transformation to deliver sustainable, inclusive growth. We guide our clients to deliver exceptional experiences across their business – from AI‑focused call centers to best‑in‑class back‑office functions across a wide variety of industries.

You will develop future‑proofed strategy for clients looking to deliver exceptional customer and employee experiences end‑to‑end by bringing together talent and technology. You will play an action‑oriented role, uncovering the true challenges behind a client’s strategy and creating actionable plans that drive real change across back‑office operations, customer experiences and field services.

Your work will combine research, data analysis, interviews and brainstorming to generate fresh insights and breakthrough solutions. By collaborating directly with clients and McKinsey colleagues, you’ll help them solve problems, refine strategies and create lasting transformations, and equip them with tools to continue innovating after our engagement ends.

Your Growth

Driving lasting impact and building long‑term capabilities with our clients is not easy work. You thrive in a high‑performance, high‑reward culture, doing hard things, learning from setbacks and persevering. In return for your drive, determination and curiosity, we will provide the resources, mentorship and opportunities to become a stronger leader faster than you imagined.

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about growing while creating an environment where feedback is clear, actionable and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions, giving you tangible impact through innovative solutions while upholding our ethical standards.
• Global community: With colleagues across 65+ countries and over 100 nationalities, our diversity fuels creativity and helps us deliver the best solutions for our clients.
• World‑class benefits: In addition to a competitive salary based on location, experience and skills, we offer a comprehensive benefits package to support your holistic well‑being.

Your Qualifications and Skills

• Bachelor’s degree required; an advanced degree in business, operations, finance, engineering or related disciplines preferred.
• 6+ years of relevant experience, including a progressive career trajectory and outstanding professional impact, preferably with large, multinational companies or organizations.
• Experience in tech‑enabled transformation of operational processes, such as frontline, field service or customer care; general and administrative (Finance/HR); contact center; middle office (claims, mortgages, case management) implementation; or customer experience engineering.
• Demonstrated success leading transformational or capability‑building activities within a back office, shared service center or frontline services environment (e.g., retail, telecom, banking, travel).
• Highly capable problem solver with strong analytical, conceptual and quantitative skills.
• Ability to deliver work‑product‑focused materials, including PowerPoint decks, Excel models, reports or other written deliverables.
• Ability to collaborate in a team and foster an inclusive environment with stakeholders at all levels.
• Willingness to travel up to 80% and work in challenging environments, such as factories, hospitals or mines.

Additional Information

Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people and the communities we serve.

Industry and Capabilities

• Operations

Equal Opportunity / Salary and Benefits

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

Salary range for new joiners in this role in the United States is $192,000 - $192,000 USD gross per year. Certain roles may be eligible for additional bonuses based on individual or organizational performance.

We provide a comprehensive benefits package, including medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave, family planning benefits, caregiving resources, a generous retirement contribution program, financial guidance and paid time off.

FOR NON‑U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.