Associate Service Leader Onsite Relationship Management 94534

New York Life Insurance Co.; Glendale (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation

Health Care

401K match

Pension Plan

Tuition Assistance

Student Loan Repayment Assistance

Flexible Spending Accounts

Job summary

New York Life Insurance Co. is seeking a motivated candidate for a management training program in Glendale, CA, to become a General Office Operations Manager. The program covers operations training on life products, licensing, and service delivery, plus leadership development for a Service Team.

The role includes training in agent contracting, staffing, budgeting, and staff development. After 1–2 years, appointment to Operations Manager is possible in a regional General Office.

Qualifications

• Minimum 2 years of customer service and/or call center experience preferred.
• Must complete 99 and SIE (FINRA Exam) within 1 year.
• Ability to relocate across the United States within 12 to 24 months after development program.

Responsibilities

• Participate in the management training program for General Office Operations Manager.
• Develop leadership, staff deployment, hiring and training plans, budgets and expense management.
• Contribute to agent training related to life applications, inforce service, and benefits.

Skills

Customer service

Communication

Adaptability

Leadership potential

Education

Bachelor’s degree or professional designations

Job description

Job DescriptionRequisition ID94534DepartmentService Experience Value StreamJob FunctionService Experience Value StreamLocationGlendale,California,United StatesRole Location DesignationFully OnsiteJob Requisition ID: 94534Location Designation: Fully OnsiteNew York Life has 113 General Offices throughout the country. The General Office is the company’s first point of service for our agents and policyholders.This position is a management training position for the role of General Office Operations Manager. The training program is focused around both the operational aspects of the role as well as the leadership skills required to lead the Service Team in the General Office.Role Description:Operational training will include procedural and compliance knowledge surrounding the administration of new business for our products, including life insurance, annuities, long term care, mutual funds and disability insurance. It also includes agent contracting and licensing processes and service functions for internal and external customers.Leadership training includes soft skill development, staff performance management, planning and organizing workflows and staff deployment, staff hiring and training, budgets and expense management.The training program will prepare the associate to participate in the management operations of the General Office by working closely with the field management team on important decisions that affect the General Office operation, agent and policyholder service, and staff development.The training program will prepare the associate to contribute to the development of agents by conducting training classes related to life applications, inforce service, agent compensation, and benefits.Following the structured development program, approximately 1-2 years, the individual will be eligible for appointment as Operations Manager in one of our General Office locations.Qualifications:Bachelor’s degree or relevant professional designations and business experience requiredMinimum 2 years of customer service and/or call center experience preferredMust complete 99 and SIE (Operations Professional FINRA Exam) within 1 yearAbility to relocate across the United States within 12 to 24 months upon completion of development program (required)Travel throughout the United States may be required as an Operations Manager Trainee to better develop skills in a variety of environmentsCustomer-focused, dedicated to and guided by a commitment to service excellenceAccountable, ethical, good decision-making and problem-solving abilityAbility to adapt to quick and constant changeStrong written and verbal communication skillsSalary:Competitive base salary, plus bonus eligibilityBenefits:Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Student Loan Repayment Assistance, Flexible Spending AccountsCareer Opportunities:New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.Job Level: LEVELCS4Pay TransparencySalary Range: $60000-$75000Overtime eligible: NonexemptDiscretionary bonus eligible: YesSales bonus eligible: NoActual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Job Requisition ID: 94534