Associate Route Merchandiser

Continental Services; Muncie, Northern (IN, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Coverage

401(k) with company match

Paid Time Off

Wellness Programs

Referral bonus

Additional Perks

Job summary

Continental Services in Muncie, IN is seeking an Associate Route Merchandiser to service vending machines and markets, manage inventory, and ensure product rotation. You will drive a company vehicle and maintain accurate records, while delivering friendly customer service.

The role requires high school diploma or GED, valid driver's license, and ability to lift up to 50 pounds. On‑the‑job training will be provided along with benefits and a supportive team environment.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with clean driving record; DOT requirements and background check may apply.
• Prior experience in delivery, route driving, merchandising, or customer service preferred.

Responsibilities

• Service vending machines and markets and deliver OCS orders.
• Maintain accurate inventory levels and rotate products.
• Count, record and order inventory per protocols; perform full counts as required.
• Load/unload products safely and delivery using company vehicle.
• Monitor temperature and refrigeration units; report deviations.
• Collect cash from kiosks and ensure proper accounting.
• Provide training to new Route Merchandisers as needed.
• Complete 8–12 week on-the-job training program.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Inventory management

Education

High School Diploma or GED

Tools

GPS technology

iPads

Box trucks operation

Job description

Associate Route Merchandiser

Department: Muncie Mkt 203715

Employment Type: Full Time

Location: Muncie

Reporting To: Elijah Tiernan

Compensation: $23.93 / hour

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward‑thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

As a Route Merchandiser, you will play a key role in servicing and merchandising our vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of our equipment. Your commitment to providing exceptional customer service will enhance client satisfaction. You will utilize a company vehicle, and a company owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates. Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.

• Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.
• Count, record, and order inventory following established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
• Remove, document, and properly handle out‑of‑date or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize route efficiency to reduce overall drive time and improve productivity.
• Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
• Collect money from kiosks and vending machines, following all cash‑handling and loss‑prevention protocols; record transactions accurately.
• Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
• Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk‑through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.
• Ability to successfully complete an 8–12 week on‑the‑job training program.
• Perform additional assignments and projects as needed.

Ingredients for Thriving:

• High School Diploma or GED
• Valid driver’s license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
• Prior experience in delivery, route driving, merchandising, or customer service preferred.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region)
• Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.
• Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Location(s) & Logistics:

• Climbing in‑and‑out of a vehicle
• Loading and unloading products from the vehicle.
• Bending, stooping, pulling/pushing, and twisting required.
• Walking and standing required for long periods
• Regular lifting up to 50 pounds
• Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits. #LI-KC1 #IND103