Associate Resource Scheduler- Service/Power Quality Dispatcher

Portland General Electric; Oregon City (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Portland General Electric in Oregon City and Gresham is seeking an Associate Resource Scheduler to plan and dispatch crews, manage outages, and coordinate with contractors. The role combines dispatch and planning duties to optimize resources across multiple centers.

The candidate will monitor queues, schedule one- to three-week work plans, ensure regulatory compliance, analyze data, and contribute to process improvements while collaborating with other teams. A bachelor's degree is required.

Qualifications

• Requires a bachelor's degree in engineering, business, finance or other related field or equivalent experience.
• Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field.
• Intermediate knowledge of distribution system
• Working knowledge of systems used in department
• Working knowledge of laws and regulations related to utility operations
• Working knowledge of the fundamentals of electricity
• Working knowledge of PGE's geographic territory
• Working knowledge of collective bargaining agreements
• Intermediate analytical thinking skills
• Working project management skills
• Working conflict management skills
• Intermediate customer focus skills
• Intermediate interpersonal skills
• Intermediate organization and prioritization skills
• Intermediate problem-solving skills
• Intermediate written and oral communication skills

Responsibilities

• Schedules, dispatches and coordinates work for crews; orders and manages third-party contractors; manages emergent work and dispatcher crews for outages.
• Reviews work orders and coordinates work to optimize resources. Plans, schedules and dispatches PGE and contract crews in accordance with overall plan. Coordinates with other departments as needed. Monitors job progress and identifies and resolves issues. Schedules special equipment to optimize resources.
• Monitors system queues and works with stakeholders to develop one- to three-week schedules for a given area. Predicts resourcing needs based on current and upcoming workload. Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities. Monitors work order progress against the schedule and decides mitigation, if needed. Schedules work with low to moderate complexity prerequisite and/or equipment requirements. Resolves medium complexity or unexpected scheduling issues.
• Responds to outages. Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.
• Ensures all work activities comply with regulatory and policy requirements. Responds to compliance review requests. Researches new regulations and determines applicability.
• May analyze data and develop reports.
• Documents new processes and updates existing processes. Identifies and implements process improvements.
• Responds to questions related to area of specialty. May provide instruction to other employees on team.

Skills

Dispatch coordination

Planning scheduling

Outage response

Regulatory compliance

Data reporting

Process improvement

Stakeholder communication

Team instruction

Analytical thinking

Project management

Conflict management

Customer focus

Interpersonal skills

Organization

Problem solving

Written and oral communication

Education

Bachelor's degree in engineering, business, finance or related field

Job description

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Associate Resource Scheduler- Service/Power Quality Dispatcher

This position is currently non-represented but will be a represented position of the IBEW local union in the future.

This position will cover both the Gresham Operations Center and the Oregon City Operations Center. The successful candidate should expect to work at both locations.

Job Function Summary:

Schedules, dispatches and coordinates work for crews; orders and manages third-party contractors; manages emergent work and dispatcher crews for outages.

Associate Resource Scheduler/6781

Grade 6/EX

P2 - Intermediate

Career Level Summary

• Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
• Expands on high-level knowledge of the company, processes and customers
• Solves a range of more complex problems
• Analyzes possible solutions using advanced knowledge and applying protocols
• Operates independently and receives only a moderate level of guidance and direction

Specialization

Typically specializes in one area below (dispatch or planning/coordination) but may perform work in multiple areas.

Dispatch

Reviews work orders and coordinates work to optimize resources. Plans, schedules and dispatches PGE and contract crews in accordance with overall plan. Coordinates with other departments as needed. Monitors job progress and identifies and resolves issues. Schedules special equipment to optimize resources.

Planning/Scheduling

Monitors system queues and works with stakeholders to develop one- to three-week schedules for a given area. Predicts resourcing needs based on current and upcoming workload. Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities. Monitors work order progress against the schedule and decides mitigation, if needed. Schedules work with low to moderate complexity prerequisite and/or equipment requirements. Resolves medium complexity or unexpected scheduling issues.

Outages

Responds to outages. Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.

Compliance

Ensures all work activities comply with regulatory and policy requirements. Responds to compliance review requests. Researches new regulations and determines applicability.

Reporting

May analyze data and develop reports.

Process

Documents new processes and updates existing processes. Identifies and implements process improvements.

Consultation/Leadership

Responds to questions related to area of specialty. May provide instruction to other employees on team.

Education

Requires a bachelor's degree in engineering, business, finance or other related field or equivalent experience.

Experience

Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field.

Functional Competencies

Intermediate knowledge of distribution system

Working knowledge of systems used in department

Working knowledge of laws and regulations related to utility operations

Working knowledge of the fundamentals of electricity

Working knowledge of PGE's geographic territory

Working knowledge of collective bargaining agreements

Intermediate analytical thinking skills

Working project management skills

Working conflict management skills

Intermediate customer focus skills

Intermediate interpersonal skills

Intermediate organization and prioritization skills

Intermediate problem-solving skills

Intermediate written and oral communication skills

Cognitive Level

Intermediate: Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule/ Attendance

• Ability to work long hours
• Ability to work a variable schedule
• Ability to report to work and perform work during periods of severe inclement weather
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
• Ability to work shift schedule [occasionally due to outages]
• Ability to work on-call schedule [occasionally due to outages]

Physical Capabilities

Does the job require a valid driver's license?

Yes

Driving/travel/commute:

Frequently (at least once a week or more)

Computer use (use computer regularly for entire work shift)

Lifting/pushing/pulling (check appropriate weight):

Up to 10lb

Carrying (check appropriate weight):

Up to 10lb

Environment- Indoor/Outdoor

Office environment

Field environment

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting [e-mail] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

November 5, 2026