Associate Research Consultant

CoStar Group; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Paid time off

Tuition reimbursement

Wellness benefits

Job summary

CoStar Group in Richmond, VA seeks an Associate Research Consultant to manage a portfolio of commercial real estate contacts, ensuring data across property, listing, ownership datasets remains current and complete. Daily outreach with brokers, owners, developers, and investors to verify activity and fix data gaps.

You will support client onboarding and product adoption, use AI-enabled workflows, and collaborate with Sales.

Qualifications

• Bachelor's degree from an accredited university.
• 8+ months’ experience in a customer service environment.
• Proficiency with Microsoft Excel 365.
• Flexibility to work shifts aligned with ET, CT, MT, and PT.

Responsibilities

• Maintain accurate property, listing, transaction, ownership, construction, and contact data across markets.
• Identify opportunities to improve data quality and market coverage.
• Conduct high-volume daily outreach with brokers, developers, investors, and owners.
• Investigate new space listings, sales/lease activity, ownership and construction changes.
• Leverage AI tools to support workflows while validating outputs against sources.
• Build strong client relationships through professional communication.
• Support onboarding, product adoption, and training requests with Sales as needed.
• Analyze trends with regional teams to tell market stories.

Skills

Customer service experience

Attention to detail

Flexibility across time zones

Education

Bachelor's Degree

Tools

Microsoft Excel 365

AI tools (Copilot / similar)

Job description

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 40 years, giving us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Learn more about CoStar.

Role Description

An Associate Research Consultant is responsible for managing a portfolio of commercial real estate contacts and ensuring CoStar’s property, listing, transaction, ownership, construction, and contact data is current, accurate, and complete. This role conducts daily outreach and investigative interviews with brokers, property owners, developers, investors, and other commercial real estate professionals to confirm market activity, capture missing information, and resolve data quality issues.

The Associate Research Consultant also supports client product adoption by helping clients understand CoStar and LoopNet functionality, reviewing listing performance, identifying training needs, and partnering with Sales or other internal teams when appropriate. In this role, the Associate Research Consultant uses approved technology and AI-enabled workflows to improve research efficiency while maintaining a high standard for source validation, data accuracy, and world-class customer service. By capturing this critical market information and putting our clients at the center of all we do it enables our customers to make informed high impact business decisions.

This position is in office Monday through Friday.

RESPONSIBILITIES

• Maintain accurate and complete property, listing, transaction, ownership, construction, and contact data across assigned markets and portfolios.
• Proactively identify opportunities to improve data quality and market coverage within assigned markets.
• Conduct high-volume (50+) daily inbound and outbound outreach with brokers, developers, investors, property owners, and other commercial real estate professionals to confirm listing availability, transaction activity, ownership, construction status, and other market-critical information.
• Investigating new space listings, recent sale and lease transactions, building ownership and construction in a market
• Leverage approved AI tools and Research AI agents to support research workflows that improve efficiency and data quality, while validating outputs against source materials and company standards.
• Build and maintain mutually beneficial relationships with clients and commercial real estate professionals through professional, customer-focused communication.
• Support client onboarding, product adoption, product searches/functionality questions, listing performance reviews, and training requests in partnership with Sales when appropriate
• Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market

BASIC QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree required from an accredited, not for profit University or College
• A track record of commitment to prior employers
• 8+ months’ experience in a customer service environment
• Microsoft Excel 365 experience is required
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones
• Evidence of strong academic performance in college

PREFERRED QUALIFICATIONS

• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Experience utilizing and adopting AI tools, including Microsoft 365 Copilot or similar AI-enabled workflows
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with internal business partners and external clients by phone
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
• Customer-focused approach to tasks, including a drive towards partnering with clients
• Ability to work within a team environment as well as an individual contributor
• Demonstrated knowledge of and/or experience within the commercial real estate industry
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas
• Strong attention to detail and ability to accurately document research findings, client interactions, and data updates in internal systems.
• Ability to be flexible and adapt to changing situations at a high growth company

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, etc.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plans with matching contributionsEmployee stock purchase plan
• Paid time off
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

The final salary or hourly rate offered for this role with fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.

Base Compensation: $73,500 (Hourly)