Associate Representative - Customer Service

Wesco; New Brighton (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Bonus plan

Commission structure

Benefits package

Job summary

Wesco is seeking an Associate Representative - Customer Service in Minnesota. You will respond to inquiries by phone, email, and walk-ins, resolving routine issues and guiding customers to the right teams.

You’ll process orders, provide pricing information, and keep detailed records of inquiries and actions. The role emphasizes building client relationships and contributing to team meetings and sales efforts.

Qualifications

• High School Degree or Equivalent required; Associate degree preferred.
• 0-2 years of relevant experience; 1 year of sales experience preferred.
• Direct Sales (B2B) experience preferred; strong sales knowledge.
• Knowledge of customer service principles and evaluating customer satisfaction.
• Ability to build relationships across functional areas and teams.
• Strong written and verbal communication; basic computer skills.

Responsibilities

• Interact with customers by phone or in person to provide information and service.
• Handle and resolve complaints, special orders, or returns via phone or mail.
• Assess customer inquiries and refer to appropriate departments for follow-up.
• Receive and process orders, provide pricing and service changes.
• Maintain records of interactions and actions taken; escalate as needed.
• Identify opportunities with existing customers and coordinate with sales.
• Maintain regular contact with clients and organize participation in weekly meetings.
• Stay current on industry trends and competitor products.

Skills

Sales experience

Direct Sales (B2B)

Retail and wholesale sales knowledge

Customer service principles

Relationship building

Written and verbal communication

Basic computer skills

Prioritizing tasks

Long-term client relationships

Education

High School Degree or Equivalent

Associate degree preferred

Job description

Job Description

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
• Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
• Prepares for, attends, and participates in weekly sales meetings.
• Remains current on industry trends, market activity and competitor products.

Qualifications

• High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
• 0-2 years of relevant experience
• 1 year of sales experience preferred
• Direct Sales (B2B) experience preferred
• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
• Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to build working relationships with other functional areas to best support mutual objectives
• Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
• Ability to research and resolve customer issues
• Strong written and verbal communication skills
• Basic computer skills
• Ability to effectively prioritize and execute tasks
• Ability to build and maintain long-term relationships with customers

Compensation Details: $19.09 - $22.90 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.