Associate Renewals Specialist

NetDocuments; United States; À distance; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Healthcare premium coverage

HSA contribution

401(k) match 4%

Flexible time off (3–4 weeks) + 9 paid

Résumé du poste

NetDocuments is seeking a Renewal Specialist to manage a B2B renewal portfolio and protect our subscription-based revenue. You will forecast renewals, build quotes in Salesforce, and collaborate with the Renewals and Customer Success teams to maximize value for customers and the company.

The role emphasizes autonomy within a collaborative team, with a focus on meeting renewal quotas and delivering exceptional service while leveraging CRM tools and pricing knowledge.

Qualifications

• Bachelor’s degree in business, marketing, or related field (preferred)
• 5+ years of prior experience in SaaS Renewals, Customer Success, or related roles
• 3+ years of Salesforce.com or similar CRM experience
• Strong numeracy and MS Excel skills

Responsabilités

• Own a B2B Renewal portfolio and maximize recurring revenue
• Meet and exceed quarterly renewal quotas
• Forecast renewal portfolio with explanation to manager
• Build quotes, reprice, upsell/cross-sell and manage renewals in Salesforce
• Establish cyclical renewal relationships with customers
• Educate customers on NetDocuments products, pricing and contract terms

Connaissances

Attention to detail

Multitasking

Communication

Autonomy

Formation

Bachelor’s degree in business/marketing or related field

Outils

Salesforce

Description du poste

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [e-mail] m so our team members can review.

About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

Your opportunity for impact

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.

The preferred daily working hours for this position are as follows:

What your contributions will be

• Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
• Comfortability with the pressure of meeting and exceeding quarterly renewal quotas
• Accurately forecasting, with explanation, your renewal portfolio to your manager
• Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
• Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success
• Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers

Key skills and competencies

• High level of attention to detail with a moderate comfortability in working with numbers; reviewing and interpreting B2B customer SaaS software contracts is a plus
• Multi-tasking and problem-solving skills will be helpful. Willing to adapt and be agile as needed in a new and growing department
• Good written and verbal communication skills as you will communicate and present in various forms to customers, teammates and your manager on a daily basis
• Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department

Required Education and Experience

• Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply
• At least 5years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service
• At least 3years of prior experience with Salesforce.com or a similar CRM/pipeline management tool
• Good numeracy skills, including intermediate or better familiarity with MS Excel
• 90% of healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with no vesting period
• Potential for twice a year merit increases
• Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
• Authenticity and accountability from leadership
• Connection, access, and mentorship from exceptional leaders
• Growing company with opportunities for advancement

Compensation Transparency

The annual compensation range for this position is: $60,000 - $70,000 + 20% variable

The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.