Associate Relationship Banker - Downtown Manchester

JPMorgan Chase; Manchester (NH); On-site; USD 36,000 - 60,000; Full time

Job summary

JPMorgan Chase in Manchester, NH is hiring for a customer service role focused on delivering warm, consultative service to clients in person and over the phone. You’ll learn products, handle inquiries, and connect clients to technology like Chase Mobile App and Chase.com while guiding them to suitable financial solutions.

The role requires strong communication, attention to detail, and adherence to banking policies and regulatory requirements. Weekend and some evenings may be required.

Qualifications

• High school diploma or GED or foreign equivalent.
• Ability to create memorable client experiences.
• Excellent communication skills, both in person and over the phone.
• Ability to explain banking products and services clearly.

Responsibilities

• Put clients first and exceed their expectations with attentive, friendly service.
• Engage in consultative communication to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone; build relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly to confidently consult on banking solutions.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication skills

Financial services knowledge

Regulatory compliance

Problem solving

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required qualifications, capabilities, and skills

• Ability to create memorable experiences for our clients - elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Preferred qualifications, capabilities, and skills

• 1+ year of sales experience in Retail, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.
• Dodd Frank/Truth in Lending Act

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default