Associate Relations Manager - Work at Home - Ohio Lorain Market

Bon Secours; Lorain (OH); On-site; USD 81,000 - 128,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

403(b) with employer contributions

Paid time off

Parental leave

FMLA

Tuition assistance

Professional development

Job summary

Bon Secours Mercy Health in Ohio seeks an Associate/Employee Relations Manager to advise on associate relations strategy for the Toledo market, handling investigations, policy interpretation, and compliance with laws and collective bargaining agreements.

You will collaborate with management and legal, prepare responses to EEOC/state agencies, support grievance and arbitration processes, and promote a positive work environment through expert HR guidance.

Qualifications

• 4 year/ Bachelors Degree
• Specialty/Major: Human Resources or related field
• Graduate Degree (Masters)
• Specialty/Major: Human Resources or related field
• Minimum Years And Type Of Experience: 5-7 years’ experience in Human Resources (HR), including recent employee relations investigations experience
• Knowledge of Federal and State Employment Law.

Responsibilities

• Lead investigative role in Associate Relations Center of Excellence for complex/high-risk issues.
• Investigate issues with plan, gather facts, interview witnesses, review cases, determine course of action.
• Handle complex, emotionally charged issues with objectivity and impartiality.
• Disciplinary action and termination disputes through grievance procedures and policies.
• Collaborate with stakeholders while maintaining confidentiality of sensitive matters.
• Recommend policy changes based on past experience; identify unproductive processes and improve them.
• Prepare detailed responses with exhibits for EEOC or state agencies.
• Assist labor relations functions, including grievances, arbitration and labor-management meetings.
• Assist managers with diagnosing issues using HR policies and laws to reduce risk.
• Interpret labor and employment laws at federal/state levels with legal consultation.
• Identify risk and seek legal counsel when warranted.

Skills

Customer service

Interpersonal skills

Communication

Listening skills

Interviewing

Confidentiality

Problem solving

Conflict resolution

Attention to detail

Employment law knowledge

Education

Bachelor's degree in Human Resources or related field

Master's degree in HR or related field

SPHR certification

Job description

Summary

The Associate/Employee Relations Manager provides advice and consultation to support Bon Secours Mercy Health Toledo market positive associate relations strategy, including but not limited to: investigation of associate open door concerns, consultation with cross functional partners to bring resolution to associates’ questions/concerns in a timely manner, interpretation of company policies for management, assisting management to address associate performance issues, counseling management regarding their responsibilities, supporting compliance efforts and coaching on changes in relevant laws/regulations, interpreting and applying relevant collective bargaining agreement provisions in union environments.

Summary

The Associate/Employee Relations Manager provides advice and consultation to support Bon Secours Mercy Health Toledo market positive associate relations strategy, including but not limited to: investigation of associate open door concerns, consultation with cross functional partners to bring resolution to associates’ questions/concerns in a timely manner, interpretation of company policies for management, assisting management to address associate performance issues, counseling management regarding their responsibilities, supporting compliance efforts and coaching on changes in relevant laws/regulations, interpreting and applying relevant collective bargaining agreement provisions in union environments.

Essential Job Functions

• Assumes lead investigative role as part of the Associate Relations Center of Excellence when issues are: Complex and/or High-Level Risk
• Investigates issues by establishing investigation plan, assembling all relevant facts, interviewing case critical witnesses, reviewing similar cases, using knowledge, judgment and experience to determine course of action.
• Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased.
• Responsible for disciplinary action and/or termination disputes through the grievance procedure and/or disputes through Ministry policy administration.
• Collaborate with multiple stakeholders with differing points of view while maintaining confidentiality of complex and highly sensitive subject matter.
• Make recommendations for policy changes or enhancements based on experience with prior situations; identify unproductive internal processes and recommend improvements.
• Prepare thorough and detailed response with necessary exhibits to EEOC or state based equal employment opportunity commission
• Assist with execution of labor relations functions, including, but not limited to, participation in grievance responses, arbitration and collective bargaining processes and labor management meetings, as appropriate.
• Assist managers with diagnosing and resolving issues through proper questioning and risk assessment and the application of HR knowledge, including relevant policies, procedures, collective bargaining agreements and applicable law, to provide consultation that reduces the risk to the Ministry and builds a positive work environment for the associates.
• Interprets and applies applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the legal department.
• Identifies risk and potential company liability in case fact patterns and uses sound judgment in obtaining legal counsel when warranted.

Qualifications

Required Minimum Education:

• 4 year/ Bachelors Degree
• Specialty/Major: Human Resources or related field

Preferred Education

• Graduate Degree (Masters)
• Specialty/Major: Human Resources or related field

Licensure/Certification Preferred

• SPHR

Minimum Years And Type Of Experience

• 5-7 years’ experience in Human Resources (HR), including recent employee relations investigations experience

Other Knowledge, Skills And Abilities Required

• Excellent customer service, communications and interpersonal skills.
• Excellent listening skills and ability to probe based upon responses provided.
• Excellent oral and written communication skills including the ability to organize and present information in a clear and concise way.
• Ability to build rapport and communicate challenging information effectively.
• Skilled at interviewing employees, witnesses and supervisors to gather relevant case information, preparing detailed documentation and maintaining files in preparation for potential future claims.
• Reasoning ability that includes strong problem solving and conflict resolution skills required.
• Ability to maintain highly confidential information.
• Regular, dependable attendance and punctuality.
• Knowledge of Federal and State Employment Law.

Other Knowledge, Skills And Abilities Preferred

• 5+ years’ experience in Employee and Labor Relations; or related field 3+ years of related Human Resources experience; or proven record of business management experience; or proven record of business management experience

Range

• Minimum: $38.64
• Maximum: $61.82

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]