Associate, Recovery

Sallie Mae; Town of New Castle (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Generous PTO and holidays

401k with employer match

Comprehensive medical/dental/vision

Job summary

Sallie Mae is seeking an Associate, Recovery to support loan recovery activities, implement collection strategies, and coordinate efforts to recover outstanding loan amounts.

You will analyze delinquent accounts, contact borrowers, maintain documentation, and prepare progress reports while ensuring compliance with applicable laws and internal policies. A strong eye for detail and client communication is essential.

Qualifications

• Basic knowledge of financial analysis, credit evaluation, and loan recovery techniques.
• Familiarity with laws and practices related to loan recovery and debt collection is desirable.
• Strong attention to detail and ability to interpret borrower documentation accurately.
• Excellent written and verbal communication and ability to interact with borrowers and stakeholders.
• Proficiency in using financial software, databases, and Office suite.

Responsibilities

• Assist in analyzing delinquent loan accounts and identify recovery opportunities.
• Support collection process: contact borrowers, send reminders, track payment commitments.
• Maintain documentation: logs, payment schedules, relevant information.
• Prepare regular reports on recovery activities, progress, challenges, KPIs.
• Monitor repayment schedules and follow up on missed payments with escalation as needed.
• Identify process improvements to streamline recovery efforts and minimize losses.

Skills

Financial analysis

Credit evaluation

Loan recovery

Education

Bachelor’s degree in finance, accounting, business

Tools

Microsoft Office

Job description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Associate, Recovery will be responsible for supporting loan recovery activities, implementing collection strategies, and coordinating efforts to recover outstanding loan amounts.

What You’ll Do

• Assist in analyzing delinquent loan accounts, reviewing borrower financial information, and identifying potential risks and recovery opportunities.
• Support the collection process for delinquent accounts, including contacting borrowers, sending reminders, and tracking payment commitments.
• Maintain accurate documentation of all loan recovery activities, including communication logs, payment schedules, and any other relevant information.
• Assist in preparing regular reports on loan recovery activities, including updates on progress, challenges faced, and key performance indicators.
• Monitor repayment schedules and follow up with borrowers on missed payments, coordinating with senior team members or management for further escalation if required.
• Identify process improvement opportunities and propose solutions to streamline loan recovery efforts, enhance efficiency, and minimize losses.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

• Basic knowledge of financial analysis, credit evaluation, and loan recovery techniques.
• Familiarity with relevant laws, regulations, and industry practices related to loan recovery and debt collection is desirable.
• Strong attention to detail, with the ability to review and interpret financial statements and borrower documentation accurately.
• Excellent communication skills, both written and verbal, with the ability to interact professionally and effectively with borrowers and internal stakeholders.
• Proficiency in using financial software, databases, and Microsoft Office suite.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor’s degree in finance, accounting, business administration, or a related field. Relevant experience in loan recovery or collections may be considered in lieu of a degree.
• 1-2 years of experience in loan recovery, collections, credit risk management, or a related field

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call [phone] and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.