Associate Quality Engineer

Regulatory Jobs; Arlington Heights (IL); On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a quality assurance support specialist to assist the division with complaint investigation, resolution, and reporting. You will help with routine product evaluations, set basic quality standards for in-process and finished product inspections, and support the QA team in testing, documentation, and supplier qualification.

The role participates in building product documentation in compliance with regulations, creates inspection procedures, and may require up to

Qualifications

• Bachelor’s degree in Engineering, Science, Math or related technical field is required.
• Experience prioritizing details and drawing clear conclusions.
• Strong time management to meet multiple project deadlines.
• Problem solving to reach positive solutions.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Position may require up to 10% travel.

Responsibilities

• Investigate customer and sales force complaints and ensure timely closure.
• Issue replacements, credits, or RGA’s and notify customers of results.
• Run monthly or quarterly complaint trend reports per SOP.
• Coordinate stock checks and rework of products in response to complaints.
• Identify actions to prevent further complaints and ensure corrective actions.
• Coordinate or perform inspections of new products or vendors at branches/factories.
• Build product documentation (e.g., Device Master Records) for regulatory compliance.
• Create and maintain inspection procedures.

Skills

Time management

Problem solving

MS Office

Education

Bachelor’s degree in Engineering, Science, Math or related technical field

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Summary

Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.

Job Description

Responsibilities:

• Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
• Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
• Run monthly or quarterly complaint trend reports per SOP.
• Coordinate stock checks and rework of product as required in response to complaints.
• Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
• Coordinate or perform inspections of new products or products from new vendor at branches and factories.
• Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
• Create and maintain inspection procedures.

Required Experience:

• Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.
• Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
• Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
• Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
• Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
• Position may require up to 10% travel.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$67,000.00 - $101,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.