Associate Quality Analyst II

Veg Group; Barceloneta (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

Validation & Engineering Group, Inc. is seeking an Associate Quality Analyst II to uphold the quality system across referral management, call center, and fulfillment operations.

You will monitor compliance with policies and regulations, analyze quality metrics, and drive improvements to ensure customer satisfaction. The role requires a scientific degree, 2+ years in quality and biotech environments, strong analytical and communication skills, and the ability to handle investigations and audits.

Qualifications

• Bachelor's degree in a scientific discipline or related experience.
• 2+ years in a quality-related field.
• 2+ years in biotechnology industry.
• Experience in quality, preferably investigations.
• Quality/compliance management skills and knowledge of regulations.
• Sound decision-making and problem-solving abilities.
• Strong numerical understanding and data analysis capabilities.
• Fully bilingual.
• Strong teamwork and time management.
• Experience in parenteral and biotech plants preferred.
• Availability for extended hours, weekends and holidays.

Responsibilities

• Implement and maintain the effectiveness of the quality system.
• Provide quality controls to referral management, call center, and fulfillment operations.
• Monitor compliance with policies, procedures, and laws.
• Evaluate, analyze, and trend quality indicators and prepare reports.
• Manage QA lists, spreadsheets, and databases.
• Participate in quality improvement initiatives and ensure customer satisfaction.
• Conduct investigations and resolve variances, incidents, and issues.
• Develop and implement permanent corrective actions.
• Prepare ad hoc quality and other reports as requested.
• Conduct internal audits of business functions and support external audits.

Skills

Strong analytical skills

Data trend identification

Problem solving

Teamwork

Time management

Oral and written communication

Presentation skills

Education

Bachelor's Degree in Biotechnology, Biology, Chemistry, Engineering

Tools

Microsoft Office (Word, Excel, Access, PowerPoint)

Job description

Validation & Engineering Group, Inc. (V&EG) a Pinnaql company is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services.

We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position:

• Associate Quality Analyst II

Description

Responsible for implementing and maintaining the effectiveness of the quality system while providing quality oversight for referral management, call center, and fulfillment operations. Monitors compliance with applicable policies, procedures, and governmental regulations, supports quality improvement initiatives, conducts investigations, analyzes quality metrics and trends, and ensures customer satisfaction through effective quality management practices.

Responsibilities

• Implement and maintain the effectiveness of the quality system.
• Provide effective quality controls to referral management, call center, and fulfillment operations.
• Monitor compliance with Pharmacy Solutions policies and procedures, as well as applicable federal, state, and local governmental and pharmacy laws and regulations.
• Evaluate, analyze, and trend quality indicators, data, and performance metrics, and prepare daily and monthly quality reports.
• Manage QA lists, spreadsheets, and databases required to support business operations.
• Participate in Quality Improvement initiatives and assure customer satisfaction.
• Conduct investigations and provide timely resolution of variances, incidents, and exception issues.
• Participate in the development and implementation of permanent corrective actions.
• Prepare ad hoc quality and other reports as requested by management and external customers.
• Conduct internal audits of Pharmacy Solutions business functions and support external audit logistics and operations.

Qualifications

• Bachelor's Degree in Biotechnology, Biology, Chemistry, Engineering, or other scientific discipline, or related experience.
• Minimum of two (2) years of experience in a Quality-related field.
• Two (2) years of experience in the biotechnology industry.
• Experience in Quality, preferably evaluating and conducting investigations.
• Quality/Compliance Management skills and knowledge of regulations and standards affecting biological products.
• Strong computer skills utilizing Microsoft Office applications (Word, Excel, Access, and PowerPoint).
• Good oral, written, and presentation skills.
• Sound decision-making and problem-solving skills to ensure business unit compliance.
• Strong analytical skills with the ability to analyze data, identify trends, and draw conclusions.
• Good mathematics background with an understanding of basic statistical concepts.
• Fully bilingual.
• Strong teamwork and time management skills.
• Experience in parenteral and biotechnology plants is preferred.
• Available to work extended hours, possibility of weekends and holidays.

At Validation & Engineering Group, people always come first. We believe that when you're empowered to do your best work, bold ideas thrive and real progress happens. This isn't just a job - it's an opportunity to make a meaningful difference by shaping the future of healthcare and technology alongside a purpose-driven, supportive team.

Validation & Engineering Group is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.