Associate Quality Account Manager

IntePros; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Quality Account Manager to join their dynamic team in Northeast Philadelphia. This entry-level role focuses on coordinating quality activities to ensure customer satisfaction and compliance with industry standards. You will engage with cross-functional teams, assist in quality documentation, and drive project success. If you're passionate about quality assurance and eager to grow in a supportive environment, this opportunity is perfect for you. Join a company that values innovation and teamwork, and make a significant impact in the medical device sector.

Qualifications

• Ability to perform complex computer tasks and knowledge of various programs.
• Experience with change controls and customer support.

Responsibilities

• Create and update Master Packaging Instructions and specifications.
• Assist with batch record reviews to ensure compliance.
• Primary QA contact for assigned customer accounts.

Skills

Intermediate Computer Skills

Change Controls

CAPAs

Investigations

Batch Records

Customer Support

Problem Solving

Time Management

Job description

2 weeks ago Be among the first 25 applicants

IntePros is looking for an Associate Quality Account Manager to join one of our premier Medical Device/Manufacturing clients in Northeast Philadelphia, PA. As an Associate Quality Account Manager, you will assist with coordinating quality activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Helps drive project success to provide a competitive advantage in long-term quality customer management.

Associate Quality Account Manager Responsibilities

• Creates, updates and peer reviews Master Packaging Instructions, forms and material specifications to ensure that the documents meet internal and customer requirements, as well as obtaining internal and customer approvals of Master Packaging Instructions and specifications.
• Assist with performing batch record reviews of completed orders and orders in process to ensure compliance with cGMP's and customer requirements.
• Assist with creating batch records to support the production schedule.
• Primary Quality Assurance contact for assigned customer accounts
• Assist as company liaison with customers concerning quality control documentation. Help identify, communicate, track and resolve document related issues with other departments and customers.
• Attend or facilitate conference calls and customer meetings to provide or obtain quality related information and customer specific metrics
• Assist with populating quality related metrics and key performance indicators for team's performance.
• Assist with initiating and investigating quality deviations with the responsible functional area.
• Initiating and completing supplier non-conformance reports and effectuates material control.
• Assist with training, developing, and mentoring new Quality Coordinators.
• Adherence to client and cGMP policies, procedures, rules and regulations.
  
  

Quality Account Manager Qualifications

• Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
• Experience with change controls, CAPAs, deviations, investigations, batch records, customer support.
• Preferred experience working with cross functional teams (operations, engineering).
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.
• Ability to identify and resolve problems in a timely manner.
• Ability to display a willingness to make decisions.
• Ability to display excellent time management skills.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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