Associate Professional Services Consultant

SmartRecruiters, Inc.; Nashville (TN); Hybrid; USD 50,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Nexthink is hiring an Associate Professional Services Consultant in the US. You’ll join a team that mentors you, works with enterprise customers, and helps them adopt Nexthink solutions to improve digital employee experiences.

You will configure deployments, build dashboards, and translate business needs into actionable use cases while collaborating with seasoned consultants. This entry-point role blends customer interaction with technical problem solving in a hybrid work model.

Qualifications

• 1–2 years of IT, technical support, or business-focused technology experience.
• Hands‑on familiarity with DEX concepts as a user and understanding how endpoints impact employees.
• Baseline EUC knowledge across Windows, endpoint management, or basic system support.
• Proven ability to communicate technical information clearly to business and IT stakeholders.

Responsibilities

• Partner with customer teams to understand business challenges and define how Nexthink solves them.
• Lead workshops and consultative sessions that build trust and position you as a knowledgeable resource.
• Translate customer needs into clear, actionable use cases and solution designs.
• Guide customers through adoption, ensuring they realize measurable value from Nexthink.
• Configure and deploy Nexthink solutions aligned with customer requirements and best practices.
• Build dashboards, investigations, alerts, and automations that deliver business impact.

Skills

Customer-first

Communications

Growth mindset

IT experience 1-2 years

DEX familiarity

Tools

PSA tools

Job description

Associate Professional Services Consultant

• Full-time
• Department: Professional Services Department
• Dept: Professional Services Department
• Division: Professional Services
• Compensation: USD 50,000 - USD 83,000 - yearly

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

The Opportunity

Launch your Professional Services consulting career with Nexthink. This is your entry point into a dynamic, high-impact field where you'll grow from day one—working directly with enterprise customers, solving real business problems, and building the consulting skills that define tomorrow's technology leaders.

You'll join a team that invests in you. We believe the best consultants are built, not hired. You'll learn from experienced colleagues, receive structured mentorship, and have clear pathways to advance as you develop expertise. If you're customer-obsessed, technically curious, and hungry to master the art of consulting, this is your launchpad.

About Nexthink

Nexthink is the leader in digital employee experience management software. We help IT leaders see, diagnose, and fix workplace tech issues before employees even notice—transforming IT from reactive firefighting to proactive optimization. Our software powers over 1,200 customers and touches the digital experience of more than 15 million employees worldwide.

What You'll Do

Partner with customer teams to understand their business challenges and define how Nexthink solves them

Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource

Translate customer needs into clear, actionable use cases and solution designs

Guide customers through adoption, ensuring they realize measurable value from Nexthink

Technical Execution

Configure and deploy Nexthink solutions aligned with customer requirements and best practices

Build dashboards, investigations, alerts, and automations that deliver business impact

Analyze endpoint data to generate insights and optimize solutions

Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you

Document configurations and solution designs clearly for customer knowledge transfer

Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship

Build technical depth through hands‑on experience and structured training

Continuously refine your problem‑solving, communication, and customer management skills

Contribute to a supportive team culture where your success and development are priorities

Who You Are

Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction

Service Orientation: You take ownership, follow through, and measure success by customer outcomes

Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details

Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs

Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop

1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)

Hands‑on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees

Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support

Proven ability to communicate technical information clearly to business and IT stakeholders

Nice to Have (We Can Train the Rest)

Customer-facing consulting or advisory experience

Prior consulting, PSA tools, or project management exposure

Scripting or API integration experience

Experience with analytics or data interpretation

The base salary for this roleis $50,000 - $83,000 gross per year, with a total on-target earnings (OTE) range of $62,000 - $104,000 with additional opportunity to earn commissions above this range.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free accessto professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.