Associate Product Support Engineer

Emerson; Cranberry Township (Butler County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading engineering firm is seeking a recent graduate for a customer support engineering role based in Cranberry Township, PA. Responsibilities include troubleshooting and analyzing issues with advanced control systems, providing customer support, and working on cutting-edge technology. Required qualifications include a relevant engineering degree and legal authorization to work in the U.S. Competitive benefits and a strong commitment to employee growth are offered.

Benefits

Flexible time off

Tuition reimbursement

401(k) plan

Medical and dental coverage

Qualifications

• Recent graduate in engineering or computer science.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Support various product functions and troubleshooting.
• Diagnose and resolve relevant issues with control systems.
• Provide instruction to customers and teams.

Skills

Problem-solving skills

Customer support

Technical analysis

Education

Bachelor's degree in engineering or computer science

Tools

PLCs

DCS programming

Microsoft certifications

Cisco certifications

Job description

If you are a recent graduate looking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in our headquarters in Pittsburgh, PA, you will be part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start‑up, and operation of relatively complex distributed control systems, sub‑systems, and/or specific control equipment at customer locations.

In This Role, Your Responsibilities Will Be:

• Support a variety of product support functions and troubleshooting on control systems for customer issues. This support may be delivered remotely, at office locations or customer sites.
• Work with cutting edge control system technology, diagnose and resolve software, application, product and engineering problems, while working independently and with teams.
• Provide instruction to customers and internal teams.

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities. You acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer science, or a similar technical educational curriculum, or relevant experience in lieu of education.
• Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications That Set You Apart:

• Experience working with PLCs and/or DCS programming or support.
• PMP, Microsoft, and/or Cisco certifications.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.