Associate Product Specialist

Koya Medical, Inc.; United States; Remote; USD 65,000 - 92,000; Full time

Job summary

Koya Medical, Inc. in Portland, OR seeks an Associate Product Specialist to support sales for the Dayspring system. You will educate clinicians and patients, perform demos, coordinate trainings, and assist with sales strategies.

This startup role involves travel within the territory and growth into a Product Specialist position within 12 months. The position offers base pay plus quarterly/annual bonuses and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in a health or science field or health-related certification, or equivalent experience.
• 2–5 years in home medical/durable medical equipment sales with clinic and patient-facing duties.
• Strong understanding of health care coverage and reimbursement processes.

Responsibilities

• Educate physicians, clinicians and patients about Dayspring devices and services.
• Conduct sales presentations and product demos to clinical staff; organize local trade shows.
• Review patient documentation to support sales and reimbursement processes.
• Coordinate patient demonstrations and training, including scheduling and fittings.
• Educate users on device use, app, and therapy initiation; provide product support.
• Assist in sales strategy and execution to meet goals; travel within territory.
• Provide customer training on lymphedema and venous disorders and HIPAA/regulatory compliance.

Skills

Sales experience

Clinical presentations

CRM usage

Education

Bachelor's degree in health or science

Health-related certification

Tools

Salesforce.com

MS Office/Google Suite

Job description

We are seeking an Associate Product Specialist who will be responsible for a Sales Territory in Portland, OR (the “Territory”).

Koya Medical is in the early stages of launching its flagship offering, Dayspring®, a new innovation that is thefirst wearable and mobility-enabled compression system designed to treat and enable movement, mobility and personalized care that is unavailable with traditional compression pump therapy. The Dayspring system includes a low-profile active garment made of soft, breathable mesh using Koya’s proprietary Flexframe® technology; a smart, rechargeable, hand-held controller that can be worn on a lanyard; and a mobile app that allows users or their clinicians to program custom treatment options. Dayspring is FDA cleared to treat lymphedema and other similar conditions that impact lymphatic flow in upper and lower extremities.

The Associate Product Specialist, at this groundbreaking startup company will be reporting to the Area Director of Sales at Koya Medical, is responsible for supporting sales activities in the Territory, including conducting clinical presentations, patient demonstrations and trainings in clinics, facilitating pull-through activities such as document collection (e.g., patient authorization, prescription and medical records) and finalizing the sale.

The Associate Product Specialist will be expected to grow into a Product Specialist Role within 12 months as Koya Medical expands its sales organization.

We offer a competitive package including base + quarterly/annual bonus compensation, and a well-rounded benefits program.

About the Role

As an Associate Product Specialist, you will educate physicians, clinicians and patients about Koya Medical’s Dayspring devices and perform the following core responsibilities:

• Work with physicians, therapists and other clinicians to increase awareness and educate on the Dayspring System and other products and services offered by Koya Medical.
• Perform sales presentations and product demonstrations to clinical staff as well as organizing and leading local trade shows and meetings.
• Review required documentation with patients and answer any questions to support the product sales and medical claims reimbursement processes.
• Coordinate and conduct patient demonstrations and training, including making and confirming appointments, bringing all necessary equipment and supplies, and measuring/fitting patients.
• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller and app, adhering to product instructions, initiating a therapy session and providing general product support.
• Assist the Product Specialist with sales strategies and execution to achieve/exceed monthly, quarterly, and annual sales goals.
• Provide customer support through training and education about lymphedema and venous disorders, treatment protocols, reimbursement requirements, etc.
• Comply with all appropriate federal and state regulatory requirements, including HIPAA Qualifications, Stark Law, Sunshine Act, etc.
• Travel within the target territory.

About You

• Bachelor’s degree in a health or science major or health related certification or equivalent work experience.
• 2-5 years of experience in home medical /durable medical equipment sales that includes both clinic/physician and patient facing role.Strong working proficiency of health care coverage and reimbursement process in order to facilitate product access to patients.
• Previous sales experience required in lieu of required experience or education or at the Company’s discretion.

Not required but a plus

• Creative and successful introduction of new or novel products or portfolios
• Current contacts and relationships with clinicians (oncology and vascular) and therapists who treat lymphedema and venous disease
• Experience selling in the U.S. Department of Veterans Affairs (VA) and other government-affiliated health care systems (e.g., Indian Health Systems)

Other relevant experiences and attributes

• Hands-on orientation and enjoys the fast pace and ambiguity of a start-up
• Highly goal and objectives oriented and adaptive
• Hard-working and highly motivated, entrepreneurial and self-starters
• Detail-oriented and organized; demonstrated ability to develop and execute a systematic sales process
• Strong verbal and written communication skills; persuasive and credible with a wide variety of audiences
• Coachable and open to learning and continuous improvement
• Experience with and disciplined use of CRM (SalesForce.com or similar)
• Performance metric-based orientation
• Prior collaboration experience with marketing and market access and sales training
• Experience in operating in a highly regulated industry and prescription-based products
• Functional proficiency with MS Office and Google Suite of products

Koya Medical is an equal opportunity company.All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.Duties, responsibilities, and activities may change at any time with or without notice.