Associate Producer, Digital Operations

Gap Inc.; San Francisco (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading retail company is seeking an Associate Producer to oversee scheduling and delivery of marketing content. The role involves coordinating with various teams to ensure timely project launches while managing digital content. Ideal candidates will have strong communication, analytical, and project management skills, as well as 1-3 years of related digital experience. This position offers a chance to work in a dynamic environment where you can enhance your skills.

Qualifications

• 1-3 years of detailed task planning and execution experience.
• 1-3 years of related digital/site/email/app experience with a strong preference for ecommerce.

Responsibilities

• Drive the review and final sign-off of digital content.
• Coordinate project activities with cross-functional teams.
• Ensure project is launched on time and meets requirements.
• Manage, update, and publish digital content.
• Perform final assessment and approval of site content.
• Communicate proactively and clearly with partners.

Skills

Digital operations understanding

Project management

Communication skills

Analytical skills

Detail-oriented

Adaptability

Education

Bachelor’s Degree or equivalent work experience

Tools

Content management tools

Site and email tools

Job description

About the Role

The Associate Producer is responsible for scheduling and delivering the marketing content for Gap Online ensuring flawless execution and on-time launch. This role will support the Producer managing digital content launches from ideation to execution. The ideal candidate is a strong communicator, collaborator, and self-starter that is comfortable operating in a rapidly changing environment.

What You'll Do

• Drive the review and final sign-off of digital content by assisting in key meetings & milestones owned by Digital Operations while capturing feedback and communicating any necessary follow ups to owners for sign off.
• Coordinate project activities with cross functional team including Marketing, Creative, Site Merchandising, Web Developers, and 3rd party vendors.
• Ensure the project is launched on time and meets project requirements by keeping management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.).
• Use content management tools to manage, update, and publish digital content.
• Perform the final assessment and approval of site content prior to publishing while working with business partners to resolve issues before launching.
• Respond quickly to changes in scope or project schedules and communicate with management about any impacts to the project across all marketing channels.
• Develop and maintain documentation, templates, and tools to maintain a shared knowledge base among the Digital Operations team.
• Assist team on various projects to help improve the overall digital experience or enhance our internal tools.
• Assess processes and communication methods of delivery schedule and identify improvement areas by working with manager to implement change where needed.
• Seek opportunities to proactively learn more about brand business processes, systems, and use knowledge to suggest new ideas or changes to improve overall effectiveness of processes.
• Communicate proactively and clearly with cross-functional partners, accommodate change requests and questions, and deliver the content builds in a consistent and timely manner.

Who You Are

• You understand digital operations and release processes, including direct experience with site and email tools plus technologies.
• You are highly detailed oriented, with experience in managing and communicating deliverables for multiple projects at any given time.
• You have excellent oral/written communication, analytical, and interpersonal skills to effectively work across the organization.
• Ability to self-manage and self-organize to meet varying deadlines for multiple projects.
• Self-motivated and driven to gain additional knowledge to improve skill set including working well independently and within a group setting.
• Ability to handle routine and impromptu assignments with minimal supervision.
• Ability to remain poised in a fast-paced environment.
• Bachelor’s Degree or equivalent work experience.
• 1-3 years of detailed task planning and execution experience.
• 1-3 years of related digital/site/email/app experience with a strong preference for ecommerce.