Associate Practice Performance Manager - Panama City, FL

UnitedHealthcare; Panama City (FL); On-site; USD 60,000 - 107,000; Full time

Job summary

UnitedHealthcare in Panama City, FL is seeking an Associate Practice Performance Manager to drive provider performance and education. You will analyze charts, coordinate preventive care activities, and support STARs improvement across Medicare Advantage networks.

The role involves building long-term relationships with physicians and medical groups, delivering strategic recommendations, and leading monthly provider meetings. Up to 75% local travel is required.

Qualifications

• 3+ years of healthcare industry experience.
• 1+ year of experience with a health plan or provider's office.
• Proven strong communication and presentation skills.
• Proven solid relationship-building skills with clinical and non-clinical personnel.

Responsibilities

• Meet with providers to discuss Optum tools and programs to improve Medicare Advantage member care quality.
• Assist in reviewing medical records to identify STAR opportunities for staff.
• Coordinate data collection, entry, quality monitoring, and chart collection activities.
• Develop provider-specific plans to improve HEDIS performance and outcomes.
• Provide training and coaching on program implementation and barrier resolution.
• Lead provider education and consultation using Stars measures and plan tools.

Skills

Healthcare experience

Communication skills

Relationship building

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Practice Performance Manager - Panama City, FL (2380154)

Associate Practice Performance Manager - Panama City, FL - 2380154

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Associate Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic - EMR), look for gaps in care, perform telephonic assessments for preventative screenings and/or HEDIS gaps in care, help coordinate doctor appointments, make follow-up calls to members after appointments, and assist our members in overall wellness and prevention.

Primary Responsibilities:

• Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members
• Execute applicable provider incentive programs for health plan
• Assist in the review of medical records to highlight Star opportunities for the medical staff
• Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities
• Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps
• Establish positive, long-term, consultative relationships with physicians, medical groups
• Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes
• Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
• Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems
• Coordinate and lead Stars-specific monthly meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
• Provide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resource
• Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
• Provide suggestions and feedback to Optum and health plan
• Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps
• Other duties, as assigned
• Includes up to 75% local travel

Required Qualifications:

• 3+ years of healthcare industry experience
• 1+ year of experience working for a health plan and/or for a provider's office
• Proven solid communication and presentation skills
• Proven solid relationship building skills with clinical and non-clinical personnel

Preferred Qualifications:

• LPN or Medical Assistant
• 1+ year of STARs experience
• Consulting experience
• Experience in managed care working with network and provider relations/contracting
• Solid knowledge of electronic medical record systems
• Solid knowledge of the Medicare market
• Knowledge base of clinical standards of care, preventive health, and Stars measures
• Proven medical/clinical background
• Proven solid financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models)
• Proven microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.