Associate Practice Manager

8350 Oak Street Health MSO LLC; United States; On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Comprehensive benefits package

Paid time off

Job summary

Oak Street Health is seeking an Associate Practice Manager to lead a single primary care clinic location, aligning with company values and standards. You will supervise clinical and non-clinical staff, support operations, and drive patient satisfaction and clinical outcomes using metrics.

You will report to Center Leadership and have opportunities for advancement. The role emphasizes mentorship, culture, and operational excellence in a CVS Health-backed environment.

Qualifications

• 2+ years of supervisory experience.
• Ability to work flexible hours, with occasional evenings.
• Proficient PC skills.
• US work authorization.
• Preferred: Bachelor's or Master's in a related field.
• Preferred: 5+ years supervisory in a clinical setting.
• Fluency in Spanish or other community languages.

Responsibilities

• Hire, train, supervise, coach and manage a multi-disciplinary clinic team.
• Foster a Great Place to Work and patient-centric culture.
• Maintain daily clinic operations with proper staffing and adherence to SOPs.
• Ensure unmatched patient experience and service recovery when needed.
• Lead operational initiatives and optimize scheduling and workflows.
• Oversee facilities tasks and act as liaison with alarm/Facilities teams.
• Use EMR and reporting tools to monitor tasks and metrics.
• Partner with Medical Director to drive center profitability and decisions.
• Other duties as assigned.

Skills

Supervisory experience

Flexible hours

Proficient PC skills

US work authorization

Mentorship

Team leadership

Spanish language

Education

Bachelor's or Master's Degree in a related field

Tools

Google Suite

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Associate Practice Manager

Company: Oak Street Health

Role Description

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Core Responsibilities

Staff Management and Development

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times

Clinic Operations

• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed.
• Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
• Ensure our patient scheduling processes are executed efficiently
• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.
• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows

Leadership and Community Engagement

• Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership (depending on location) and has an opportunity for advancement.

What we're looking for

Required

• 2 or more years of experience in a supervisory role
• Ability to work flexible hours as needed, with occasional evenings
• Proficient PC skills
• US work authorization

Strongly Preferred

• Bachelor's or Master's Degree in a related field
• 5 or more years of experience in a supervisory role within a clinical setting

Additional Requirements

• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
• Experience successfully driving teams towards achievement of metrics
• Preferred: Experience with Google Suite

Other Skills

• A passion for mentorship and team development
• Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• A flexible and positive attitude, including being comfortable with ambiguity
• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
• Impeccable judgment and maturity
• A supportive attitude toward our patient population of older adults
• Able to handle confidential information with discretion

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 01/18/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.