Associate Patient & Technical Services Specialist - NMPH

MDU Medtronic USA Inc; Minnesota; On-site; USD 59,000 - 89,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) with company match

Tuition assistance / reimbursement

Well-being program

Job summary

Medtronic is seeking a Neuromodulation and Pelvic Health Associate Patient and Technical Services Specialist in Minnesota to provide information and product support for Neuromodulation therapies via phone and written communications. You will document customer contacts, escalate issues, and maintain knowledge of current and future Neuromodulation products.

The role requires adherence to privacy laws and completion of trainings.

Qualifications

• High School Diploma (or equivalent) AND 4+ years experience
• Associate’s Degree AND 2+ years experience
• Bachelor’s Degree required or equivalent
• Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries

Responsibilities

• Provide contact center support per business needs, including possible weeknights/weekends on call.
• Document customer contacts according to procedures for data collection and reporting.
• Deliver accurate and empathetic responses with expertise.
• Follow applicable procedures and escalate gaps in process or product information.
• Provide accurate technical and non-technical information aligned with labeling.
• Maintain knowledge of Neuromodulation products and services; participate in process improvements.

Skills

Communication skills

Empathy

Call Center experience

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma or equivalent

Job description

We anticipate the application window for this opening will close on - 7 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Medtronic Neuroscience is focused on transforming care for patients with neurological, spinal, and chronic pain conditions. Through meaningful innovation and strong clinical partnerships, we help clinicians deliver therapies that improve lives and expand what is possible in-patient care.

The Neuromodulation and Pelvic Health (NMPH) Associate Patient and Technical Services (PATS) Specialist provides information and product support for technical and non-technical aspects of Neuromodulation products for Deep Brain Stimulation, Spinal Core Stimulation, Targeted Drug Delivery, and/or Pelvic Health therapies. The specialist provides this comprehensive information to customers via telephone and written communications. The Assoc. Patient and Technical Services Specialist is responsible for documenting customer contacts and potential complaints for trending and FDA reporting.

Primary responsibilities

• Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including possible weeknight and/or weekend on call support.
• Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.
• Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.
• Responsible for understanding and following corporate and operating unit procedures.
• Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.
• Provides accurate technical and non-technical information aligned with labeling.
• Maintains knowledge of Neuromodulation products and services: past, present, and future.
• Actively participate in process improvement efforts.
• Must complete all required trainings on time.
• Adhere to HIPPA and applicable privacy laws and regulations.
• Perform other job-related functions as requested by the business.
• Other duties as assigned.

Required Qualifications

• High School Diploma (or equivalent) AND 4+ years experience*
• Associate’s Degree AND 2+ years experience*
• Bachelor’s Degree
• *Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries

Preferred Qualifications

• Medical Device product knowledge
• Neurological anatomy and physiology knowledge
• Advanced verbal and written communication skills
• Call Center or Customer/Technical Service experience
• Analytical/problem solving skills and experience
• Experience calming upset customers with poise and professionalism
• Time management skills
• Clinic and/or hospital experience
• Experience in regulated environment
• Demonstrated ability to utilize the computer and telephone efficiently
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$59,200.00 - $88,800.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertain solely to candidates hired within the United States (local market compensation and benefits will apply for others).

• The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.

Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail]

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email [e-mail] To request removal of your personal information from our systems please email [e-mail]